Individual Live Case: Branding - Nespresso
The Nespresso story began with a simple but revolutionary idea: ‘The perfect cup of coffee, time after time and cup after cup’. To do so Nespresso pioneered the concept of premium portioned coffee, designed for maximum convenience. The process redefined the way coffee lovers around the world could enjoy their coffee. Key to the vision was a determination for quality, innovation and perfection. Nespresso uses many different brand elements to enhance brand awareness and to form strong, favorable and unique brand associations. First of all, the brand name Nespresso refers to the parent company Nestlé. Nestlé wanted to establish Nespresso as a super-premium brand, therefor the brand is associated with adjectives like expensive, timeless, elegant and luxurious. If people think about Nespresso, one of the first things that comes into their minds is Superstar George Clooney and the slogan ‘Nespresso, What else?’. One of the main points-of-difference of Nespresso’s branding strategy is its distribution system. You can order the capsules only on the internet or you can buy them in one of the exclusive Nespresso boutiques in every major city. These boutiques contribute a lot to the brand image, because they offer an experience of lifestyle, taste and pleasure. If you buy a Nespresso machine, you have to become a member of the Nespresso club and you can only use special branded Nespresso capsules for the machine. Another brand association is individuality, because there are 16 different ‘grand crus’ to choose from and every few months Nespresso releases a new special edition. In other words, Nespresso ‘personalized’ the idea of coffee with its individual taste, designs and colors. As a point-of-parity association I would see the accessories sold in the Nespresso boutiques, like for example exclusive chocolates, sugar or designer cups and other tableware. Unfortunately another brand association is that Nespresso products are...
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