Preview

Negative Words Are Forbidden

Satisfactory Essays
Open Document
Open Document
761 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Negative Words Are Forbidden
Apple customer service
How to Define the Importance & Benefits of Customer Service:
Customer service refers to the process of providing a customer with the proper attention, benefits, and information regarding a particular product. Customer service is important and beneficial because it demonstrates the good attributes of the company, encourages the customer to return to the store, and allows other customers to want to purchase a product at that store. In order to define the importance and benefits of customer service, understand the necessary skills of the sales associates, the components of positive communication between the sales associates and the customers, and the techniques necessary for making a customer want to return to the store

Why is Customer Service Important for Apple? Customer service is important because it provides buyers with assistance and friendly advice. Customer service can provide product support, and make a happier customer. Customer service is the provision of service to customers before, during and after a purchase. The Apple Store is always seeking to improve the experience because “feedback” is a critical component of the brand. Eliminate the clutter to create a better customer experience, simplify has been apple's greatest strength and the source of its complexity. The customer service is better than the quality of the products.
A big part of Apple's success is the customer service it provides at its retail stores. Everything from customer service, to stock levels and even space is considered. A key element of their success is the culture that they have created, and crucially that they keep reinforcing that helps deliver consistently great customer experiences.
For example, employees are told, and trained not to sell, but rather to help customers solve problem
Apple gives its people clear guidelines on what to do, and how to do it, when it comes to dealing with customers For example, its “steps of service” are spelled

You May Also Find These Documents Helpful

  • Good Essays

    Customers are a key stakeholder in any company, but for Apple in particular they play a big role on the aims and objectives on the business. Apple customers expect an efficient help and support service should any of range their products go wrong, Apple now offer a wide of support if you are having problems. On the Apple website they have a service which gives a number of different ways to contact apple if you are having problems. This helps Apple to research what are the most common problems in their products and it helps them to see more ways they can improve through customer feedback. This shows that customers are very important to Apple’s company or any company. This also shows how important the customers are as stakeholders. The reason being is that failure to deliver this service would have an adverse effect on the business and they would likely lose customers. An example of Customers impact in Apple is that when the iPhone was originally released it experienced a lot of different problems from battery life, to signal issues. The customers told Apple about these problems which heavily pressured Apple into getting the problems refused.…

    • 2743 Words
    • 11 Pages
    Good Essays
  • Good Essays

    Introduction: customer service are All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer, for example if a customer has a problem regarding their goods they would ask customer service for assistance in order to tackle and solve this problem.…

    • 4955 Words
    • 20 Pages
    Good Essays
  • Good Essays

    Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.…

    • 668 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    MKTG 315 Study guide

    • 10251 Words
    • 42 Pages

    Customer service can be also be offered by service, IT and manufacturing business. It is service provided in support of a company’s core product, whether these core products are services or goods. Customer service includes things like answering questions, billing, handling complaints, taking orders, etc. There is typically no charge for customer service.…

    • 10251 Words
    • 42 Pages
    Powerful Essays
  • Satisfactory Essays

    Whenever a customer uses or buys a product, the service provided to make him/her comfortable is customer service.…

    • 233 Words
    • 1 Page
    Satisfactory Essays
  • Satisfactory Essays

    Customer service is the customer's complete experience, from the second they enter a business or view a website, to the after-sales service, such as spare parts or repairs. Superb customer service means providing services that customers did not even know they wanted, but are delighted to find are provided.…

    • 798 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Article Summary

    • 335 Words
    • 1 Page

    The suggestions the author gives are very good and center on being empathetic to your customer. Making yourself or a representative available for face to face communication of issues and questions is also mentioned. She finishes with reminding us that competition is fierce customers have a wide choice of alternatives. The customer usually goes with the best value that they see. This does not dismiss the importance of customer service as people do remember those that treat them well.…

    • 335 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    cs description

    • 2813 Words
    • 12 Pages

    Customer Service is the employee 's of an organisation, giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers.…

    • 2813 Words
    • 12 Pages
    Good Essays
  • Good Essays

    The Company’s strategy also includes expanding its distribution network to effectively reach more customers and provide them with a high-quality sale and post-sale support experience. The Company manages its businesses on a geographical basis addressing its customers across the world. Apple differentiates itself with knowledgeable sales persons in stores at high traffic locations and shopping malls across the US and world. These employees with their experience and knowledge provide product advice, service and training to customers. The Apple stores offer various third party hardware, software and accessories that complement its products.…

    • 1604 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Case Study Apple Of Your I

    • 1106 Words
    • 3 Pages

    Apple has shown its capability to create innovative product that meet and exceed its customer’s satisfaction and has also been able to keep that stream of innovations going until today. It has enable these innovations to play off of each other. It demonstrated his ability to break from away from the computer market and created successfully new markets with its iPod, iPhone, and iPad. Apple has developed an ability to sell and market its new products successfully by teaching its customers and the market that the price for an Apple product represents an outstanding value for the quality, design, and functionality. The great…

    • 1106 Words
    • 3 Pages
    Good Essays
  • Better Essays

    How We Die Analysis

    • 1456 Words
    • 6 Pages

    Customer service is the interaction between the seller and the customer or the person that buys good from the organization. This interaction has a two elements of communication, verbal and nonverbal communication, and these communications focus on getting a good customer satisfaction.…

    • 1456 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.…

    • 566 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Customer Service

    • 1267 Words
    • 6 Pages

    Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation, meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions taken before, during, and after the actual transaction or delivery of service Every customer is important.Each customer should be welcomed and perfectly serviced.…

    • 1267 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Customer Service Skills

    • 854 Words
    • 4 Pages

    Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career.…

    • 854 Words
    • 4 Pages
    Good Essays
  • Good Essays

    one of these three dimensions. If an element or activity goes wrong and starts to…

    • 4737 Words
    • 27 Pages
    Good Essays