Mr Jenny Young

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Declaration
I hereby declare that this Critical Literature Review is entirely my own work. Whenever I have used the ideas of others, I have acknowledged their work by citation within my own text


Table of Contents
1Background5
1.2 Research Problem5
1.3 Research Questions5
1.4 Research Objectives6
2Annotated Bibliography6
3Literature Review17
2.1Introduction17
2.2Discussion18
Cause of problem:18
Effects of problem:19
Recommendations to address cause of the problem20
2.3Conclusions21
Appendix A Sources of Literature22


1Background
This is an issue on the high staff turnover of employees in the housekeeping department of the XZY hotel. This paper will summary of critical points and current knowledge that has been found through the process of conducting secondary research in the field of the research topic: turnover in Housekeeping department of the XZY hotel, wellington. The literature review part will recap the information that relevant and helpful in order to answer the research questions, working toward to achieve the research objectives; providing an understanding of the research problem which is turnover rate among room attendant in Housekeeping department. Review the effects of the problem and solutions for the issue that have been offer in previous researchers’ paper. The report is focusing on examine, investigating turnover issue in Housekeeping department, the area that will be affected in the situation of increasing turnover rate among room attendants.

1.2 Research Problem
PR0: There is a problem in that there is a high staff turnover in the Housekeeping department of the XYZ Hotel, Wellington. PR1: The cause of the high staff turnover in Housekeeping department of the XYZ Hotel, wellington is low pay, lack of communication between management and staff, working condition and lack of motivation. PR2: The effects of the high staff turnover in the Housekeeping department of the XZY Hotel, Wellington is customer’s complaints, dropping of service standard and productivity, affect hotel profitability and wasting money on recruitment and training new staff.

1.3 Research Questions
RQ1: What is the cause of the high turnover in Housekeeping department of the XYZ Hotel, Wellington? RQ2: What is the effect of the high turnover in Housekeeping department of the XYZ Hotel, Wellington? RQ3: What recommendations can be made to address the cause of the high turnover in Housekeeping department of the XYZ Hotel, Wellington?

1.4 Research Objectives
RO1: To identify the cause of high staff turnover in Housekeeping department of XYZ Hotel, Wellington. RO2: To identify the effect of high staff turnover in Housekeeping department of XYZ Hotel, Wellington. RO3: To identify the recommendations can be made to address the cause of high staff turnover in Housekeeping department of XYZ Hotel, Wellington.

2Annotated Bibliography
Article 1 - Full Bibliographic Details
Smith, L. E., Amiot, C. E., Callan, V. J., Terry, D. J., & Smith, J. R. (2012). Getting New Staff to Stay: The Mediating Role of Organizational Identification. British Journal of Management, 23(1), 45-64. This book is giving idea about how to get the new employee to stay in the organization, also provided detail of how newcomer turnover will effecting the business organization and the cost of it, and the authors create investigate the impact of perceptions of social validation from the team and the team leader during the staff turnover which provided some primary sources that I can use on my paper as example. This source is from British Journal of Management and it is written for the business reader and aiming to the people who interesting to know the impact of the employee turnover. This book has 5 authors form different university in Australia, Canada and UK. Moreover the information has gathering by 5 authors which can provided more accuracy information and opinions for the readers. I accessed this source...
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