Mr Jenny Young
Declaration
I hereby declare that this Critical Literature Review is entirely my own work. Whenever I have used the ideas of others, I have acknowledged their work by citation within my own text
Table of Contents
1 Background 5
1.2 Research Problem 5
1.3 Research Questions 5
1.4 Research Objectives 6
2 Annotated Bibliography 6
3 Literature Review 17
2.1 Introduction 17
2.2 Discussion 18
Cause of problem: 18
Effects of problem: 19
Recommendations to address cause of the problem 20
2.3 Conclusions 21
Appendix A Sources of Literature 22
1 Background
This is an issue on the high staff turnover of employees in the housekeeping department of the XZY hotel. This paper will summary of critical points and current knowledge that has been found through the process of conducting secondary research in the field of the research topic: turnover in Housekeeping department of the XZY hotel, wellington. The literature review part will recap the information that relevant and helpful in order to answer the research questions, working toward to achieve the research objectives; providing an understanding of the research problem which is turnover rate among room attendant in Housekeeping department. Review the effects of the problem and solutions for the issue that have been offer in previous researchers’ paper. The report is focusing on examine, investigating turnover issue in Housekeeping department, the area that will be affected in the situation of increasing turnover rate among room attendants.
1.2 Research Problem
PR0: There is a problem in that there is a high staff turnover in the Housekeeping department of the XYZ Hotel, Wellington.
PR1: The cause of the high staff turnover in Housekeeping department of the XYZ Hotel, wellington is low pay, lack of communication between management and staff, working condition and lack of motivation.
PR2: The effects of the high staff turnover in the Housekeeping department of the XZY Hotel, Wellington is
I hereby declare that this Critical Literature Review is entirely my own work. Whenever I have used the ideas of others, I have acknowledged their work by citation within my own text
Table of Contents
1 Background 5
1.2 Research Problem 5
1.3 Research Questions 5
1.4 Research Objectives 6
2 Annotated Bibliography 6
3 Literature Review 17
2.1 Introduction 17
2.2 Discussion 18
Cause of problem: 18
Effects of problem: 19
Recommendations to address cause of the problem 20
2.3 Conclusions 21
Appendix A Sources of Literature 22
1 Background
This is an issue on the high staff turnover of employees in the housekeeping department of the XZY hotel. This paper will summary of critical points and current knowledge that has been found through the process of conducting secondary research in the field of the research topic: turnover in Housekeeping department of the XZY hotel, wellington. The literature review part will recap the information that relevant and helpful in order to answer the research questions, working toward to achieve the research objectives; providing an understanding of the research problem which is turnover rate among room attendant in Housekeeping department. Review the effects of the problem and solutions for the issue that have been offer in previous researchers’ paper. The report is focusing on examine, investigating turnover issue in Housekeeping department, the area that will be affected in the situation of increasing turnover rate among room attendants.
1.2 Research Problem
PR0: There is a problem in that there is a high staff turnover in the Housekeeping department of the XYZ Hotel, Wellington.
PR1: The cause of the high staff turnover in Housekeeping department of the XYZ Hotel, wellington is low pay, lack of communication between management and staff, working condition and lack of motivation.
PR2: The effects of the high staff turnover in the Housekeeping department of the XZY Hotel, Wellington is
Bibliography: Article 5 - Full Bibliographic Details Mullins, L., (1995) O’Fallon, M.J., & Rutherford, D.G. (2011). Hotel Management and Operations, (5th ed.). United States of America: John Wiley & Sons, Inc.