The change in Management has brought an excellent opportunity to change the deeply entrenched non-productive work behavior and modernize the Hotel to international standards. It gives an Opportunity to make sure the hotel Generates profit and delivers the quality of service which the hotel was reputed for. Recommendations:-Inculcating Expatriate Managers with Chinese Culture and including the Locals in the Management, Taking the Employees into confidence by salary hikes, Promotions and identifying their hard work , identifying the source of Revenue through Connections and also make sure the change is properly communicated to the Employees through right channels without hurting the Employee sentiments. Conclusion:-
Strategy was good initiative but they failed to capitalize it by not taking into account Locals Culture and improper communication between Expatriate Managers and Employees.