Module Six & Final Exam
Module Six Chapter Assessments and Final Exam
Chapter Eighteen – Control Processes and Systems
Multiple Choice Questions – Value = 2 (two) points each question – Total Questions - 15
1. After objectives and standards are set, what step comes next in the control process? _________ (a) measure results
2. When a soccer coach tells her players at the end of a losing game:
“You really played well and stayed with the game plan,” she is using a/an _________ as a measure of performance. (b) output standard
3. When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through _________ control. (d) feedforward
4. Management by exception means _________. (b) focusing attention where the need for action is greatest
5. When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of _________ control. (b) concurrent
6. If an organization’s top management visits a firm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using _________ for control purposes. (b) relative comparison
7. The control equation states: _________ = Desired Performance – Actual Performance. (d) Need for Action
8. When a UPS manager compares the amount of time a driver takes to accomplish certain deliveries against a standard set through scientific analysis of her delivery route, this is known as _________. (b) an engineering comparison
9. Projects are unique one-time events that _________. (b) must be completed by a specific time
10. The _________ chart graphically displays the scheduling of tasks required to complete a project.
Chapter Eighteen – Control Processes and Systems
Multiple Choice Questions – Value = 2 (two) points each question – Total Questions - 15
1. After objectives and standards are set, what step comes next in the control process? _________ (a) measure results
2. When a soccer coach tells her players at the end of a losing game:
“You really played well and stayed with the game plan,” she is using a/an _________ as a measure of performance. (b) output standard
3. When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through _________ control. (d) feedforward
4. Management by exception means _________. (b) focusing attention where the need for action is greatest
5. When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of _________ control. (b) concurrent
6. If an organization’s top management visits a firm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using _________ for control purposes. (b) relative comparison
7. The control equation states: _________ = Desired Performance – Actual Performance. (d) Need for Action
8. When a UPS manager compares the amount of time a driver takes to accomplish certain deliveries against a standard set through scientific analysis of her delivery route, this is known as _________. (b) an engineering comparison
9. Projects are unique one-time events that _________. (b) must be completed by a specific time
10. The _________ chart graphically displays the scheduling of tasks required to complete a project.