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Miscommunication In The Workplace Case Study

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Miscommunication In The Workplace Case Study
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Tanner Dewald: Miscommunications in the Workplace

Miscommunications in the Workplace

Tanner Dewald

GB 312 Business Correspondence

Ms. Michelle MacDonald

Texas A&M University- Central Texas

4/20/13

Dear Ms. MacDonald:

Recently we have had two of our retailers contact us with problems regarding shipments they have received or have failed to receive. I know this is not the first time this has happened but I would like to minimize the possibilities of it happening again. It seems the root of our problem is miscommunication in the workplace. As a shipping manager that has seen this kind of issue before in past work experiences and I believe I know what we can do to solve our breakdown in communication between the various departments, …show more content…
This alone may solve the issue. There are many different task management programs available but one that has caught my eye is AtTask, which is used by corporations such as HBO, Samsung, and Adobe. AtTask will allow us to run a free trial of the software prior to purchasing and claims the product will allow us to see what is going on with our projects, if we are on time, and when it will be done ("Services", 2012). You will even have access to the task manager to see what is going on in our shipping bay. AtTask even has an integrated communications technology that allows for instant messaging between co-workers and a notes system for the client list. That way, if one person speaks with a client of ours and they request a change to their order he can enter the message in the client 's message folder and we can all receive the notification straight to our smart phones and …show more content…
I have proposed four strategies to minimize the possibility of future communication breakdowns. Please do not hesitate to contact me with any questions you may have. You may decide to choose one or to integrate all four, the choice is yours, but I do ask that you please take your time in considering the possibilities and I do trust you will choose what is best for the company.

Sincerely,

Tanner Dewald

Shipping Manager

References

Belch, G. E., & Belch, M. A. (2012). Advertising and Promotion: An Integrated Marketing Communications Perspective, 9th Edition. New York, NY: McGraw-Hill/Irwin.

Kouremetis, D. (2013). Choosing Communication Methods Wisely for Your Small Business. Forbes. Retrieved from http://www.forbes.com/sites/denakouremetis/2013/01/28/choosing-communication-methods-wisely-for-your-small-business/

Roseth, C. (2013). Blending Synchronous Face-to-face and Computer-Supported Cooperative Learning in a Hybrid Doctoral Seminar. Techtrends: Linking Research & Practice To Improve Learning, 57(3), 54-59.

"Services". (2012). AtTask software services retrieved from
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