Mgt 300 Exam 1 Study Guide
CHAPTER 1 pgs., 5, 6, 7, 8, 9,10, 12, 16, 21-29
Managers and resource allocation decisions – Effective managers are those who choose the right organizational goals to pursue and have the skills to utilize resources efficiently.
Organization's strategy – cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals
Levels of management (e.g., top, middle, first-line) and management functions -
First-line manager – often called supervisors; responsible for daily supervision of the non-managerial employees who perform many of the specific activities necessary to produce goods and services; these managers work in all departments or functions of an organization; do most of the leading, while doing very little planning or controlling; organize the same amount as the other levels
Middle manager – responsible for finding the best way to organize human and other resources to achieve organizational goals. To increase efficiency, middle managers find ways to help first-line managers and nonmanagerial employees better utilize resources to reduce manufacturing costs or improve customer service. To increase effectiveness, middle managers evaluate whether the goals that the organization is pursuing are appropriate and suggest to top managers ways in which goals should be changed. A major part of the middle manager’s job is developing and fine-tuning skills and know-how, such as manufacturing or marketing expertise, that allow the organization to be efficient and effective. Middle managers do less planning and controlling than top managers, but more than first-line managers. They spend roughly the same amount of time organizing as the other levels, but spend more time leading than top managers do.
Top managers – responsible for the performance of all departments. These managers have cross-departmental responsibility. Top mangers establish organizational goals, decide how departments should
Managers and resource allocation decisions – Effective managers are those who choose the right organizational goals to pursue and have the skills to utilize resources efficiently.
Organization's strategy – cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals
Levels of management (e.g., top, middle, first-line) and management functions -
First-line manager – often called supervisors; responsible for daily supervision of the non-managerial employees who perform many of the specific activities necessary to produce goods and services; these managers work in all departments or functions of an organization; do most of the leading, while doing very little planning or controlling; organize the same amount as the other levels
Middle manager – responsible for finding the best way to organize human and other resources to achieve organizational goals. To increase efficiency, middle managers find ways to help first-line managers and nonmanagerial employees better utilize resources to reduce manufacturing costs or improve customer service. To increase effectiveness, middle managers evaluate whether the goals that the organization is pursuing are appropriate and suggest to top managers ways in which goals should be changed. A major part of the middle manager’s job is developing and fine-tuning skills and know-how, such as manufacturing or marketing expertise, that allow the organization to be efficient and effective. Middle managers do less planning and controlling than top managers, but more than first-line managers. They spend roughly the same amount of time organizing as the other levels, but spend more time leading than top managers do.
Top managers – responsible for the performance of all departments. These managers have cross-departmental responsibility. Top mangers establish organizational goals, decide how departments should