Mgt/350 Final Examination Study Guide

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MGT/350 Final Examination Study Guide

This study guide prepares you for the Final Examination you complete in the last week of the course. It contains practice questions, which are related to each week’s objectives. Highlight the correct response, and then refer to the answer key at the end of this Study Guide to check your answers.

Use each week’s questions as a self-test at the start of a new week to reflect on the previous week’s concepts. When you come across concepts that you are unfamiliar with, refer to the Student Guide for that particular week. The Student Guide provides a breakdown of the readings that align to the Final Examination questions.

Week One: Characteristics of Critical Thinking and Decision Making

Objective: Describe critical thinking and its importance and benefits to decision making.

1.Decision tools and techniques influence the use of critical thinking in decision making. According to the decision steps model, what is a proper response when an unstructured problem is presented? a. Implement a decision.

b. Measure the impact of a decision.
c. Frame the problem.
d. Frame alternatives.

2.Decision opportunities arise when problems or opportunities are recognized through critical thinking. Which of the following components may be a reason that managers ignore problems? a. A lack of intellectual empathy makes it difficult to recognize stakeholder considerations. b. The manager’s sense of urgency toward problems precludes action. c. The manager prefers risk over certainty.

d. The manager is exercising intellectual courage in the face of resistance to problem solving.

Objective: Analyze different types of thinking.

3.Jane has a term paper due, a sick child who needs her attention, and a major project due at work. To save time, she decides to submit a paper for school that is less than her best, but will earn a passing grade. The best description of Jane’s approach is a. optimizing

b. satisficing
c. creativity
d. analyzing

4.A critical thinker balances effectiveness and efficiency when deciding how to approach a problem. Depending upon the situation, a proper approach may be to do nothing, to use a ready-made solution, or to design a custom made solution. Choosing a ready-made solution, rather than designing a custom made solution, implies a. increased costs

b. greater specificity to the circumstances of the current problem c. time savings
d. gathering diverse perspectives

5.Kathy is a manager deciding between two applicants for a position reporting to her. One applicant for the position is Kathy’s close personal friend. Because Kathy is concerned that self-serving bias may influence her to incorrectly see her friend as the best candidate, she should a. eliminate her bias by not allowing her friend to apply

b. ignore her bias and be strictly objective
c. allow someone else to make the decision
d. seek input from others before making the decision

Objective: Apply critical thinking to decision making.

6.Critical thought involves the consideration of diverse perspectives. Disadvantages of group decision making include a. increased security of confidential information
b. a process that is more time consuming
c. a decision that accounts for the interests of diverse stakeholders d. a more autocratic environment

7.The completeness of our thought is limited by selective perception of relevant inputs. One example is a. overreliance on past and current experience
b. using brainstorming to gather a number of ideas
c. considering the ways in which the current situation differs from substantially similar past experiences d. evaluating which stakeholders are most directly affected by a decision

Week Two: Problem Identification and Formulation

Objective: Examine the processes and forces involved in problem formulation.

8.Considerations when framing a problem include
a. developing contingency...
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