Mgmt206 Case Study Analysis Essay
MGMT206
MGMT206 Written Assignment: Case Study Analysis
Colleen E. Mills
1. What expectations about communication were revealed by the various employees’ comments?
Comments made my employees about communication varied over the whole company showing mixed expectations. The expectations differed from expecting more information to have been provided, to simply expecting the medium used in communication to have been more personal. There was also a group of employees that were satisfied with the communication and had no further expectations. And another group whose expectations were surpassed by even being communicated too, and in turn thought it as unnecessary or a joke. 2. Why were the various ways that individuals and groups of employees …show more content…
How can we account for these differences?
Due to the many levels inside the organization, the sense made varied drastically throughout the organization.
For example, Ross (executive team) voiced his expectation to John (HR department) of how the message should have communicated face-to-face with the team members themselves, had the HR department genuinely wanted feedback. Whereas financial secretaries found her expectations satisfied with both the information presented in the email and how the information was communicated with them by the HR department to announce the process of recruitment and their wish for feedback. These two examples clearly highlight the dual capacity communication model in action and how it is the cause for the various ways that different individuals made sense of the communication. The dual capacity model proposes that every organizational medium has the ability to carry two kinds of messages. (Miller, 2009) Where the first part of the message is the informational part and the second part representing the symbolic meaning of the medium, meaning that the medium in which the …show more content…
This led to such a vast range of reactions and little feedback responses. What should have been put into consideration to reduce the range of differing reactions and increased feedback would have been to evaluate the different levels in the organization and to tailor a communication medium and message that would stimulate a positive and helpful response. To do this, two-way communication is encouraged and more feedback will then be
MGMT206 Written Assignment: Case Study Analysis
Colleen E. Mills
1. What expectations about communication were revealed by the various employees’ comments?
Comments made my employees about communication varied over the whole company showing mixed expectations. The expectations differed from expecting more information to have been provided, to simply expecting the medium used in communication to have been more personal. There was also a group of employees that were satisfied with the communication and had no further expectations. And another group whose expectations were surpassed by even being communicated too, and in turn thought it as unnecessary or a joke. 2. Why were the various ways that individuals and groups of employees …show more content…
How can we account for these differences?
Due to the many levels inside the organization, the sense made varied drastically throughout the organization.
For example, Ross (executive team) voiced his expectation to John (HR department) of how the message should have communicated face-to-face with the team members themselves, had the HR department genuinely wanted feedback. Whereas financial secretaries found her expectations satisfied with both the information presented in the email and how the information was communicated with them by the HR department to announce the process of recruitment and their wish for feedback. These two examples clearly highlight the dual capacity communication model in action and how it is the cause for the various ways that different individuals made sense of the communication. The dual capacity model proposes that every organizational medium has the ability to carry two kinds of messages. (Miller, 2009) Where the first part of the message is the informational part and the second part representing the symbolic meaning of the medium, meaning that the medium in which the …show more content…
This led to such a vast range of reactions and little feedback responses. What should have been put into consideration to reduce the range of differing reactions and increased feedback would have been to evaluate the different levels in the organization and to tailor a communication medium and message that would stimulate a positive and helpful response. To do this, two-way communication is encouraged and more feedback will then be