The Role of Management
It has been long acknowledged that the quality of an organization’s human resources is a key factor in its success and in the realization of its goals and objectives. Thus the identification of the skills that the company is looking for in the manager of the new department must be aligned with what the firm wants to achieve in that department. In particular, I have been tasked to look for someone who has conceptual, communication and interpersonal skills as well as an effective leader. Moreover, the manager hired also needs to have experience in planning, organizing, leading, and controlling a new service department in order to provide excellent customer service. Based on these qualifications, the following five questions will help determine if this candidate can take charge, organize things, and get people motivated and working again in a Service Department: 1. Can you tell me of a situation wherein you think you’re going to fail, but you were able to reverse the situation and succeed? Can you tell me what you did? (Burleson, 2004) This question will assess the candidate’s temperament particularly how he acts under pressure. Moreover, the answers provided will also indicate the level of the candidate’s planning, organizing, leading and controlling skills as solving a dilemma successfully requires a more than average skills in these functions. 2. “Tell me about the most different employee situation you have ever had to handle. What did you do about it, what was the result” (Kador, p. 39). This question will help me determine the candidate’s core competencies as regards motivating people and getting available resources at hand to get the job done. 3. We all feel that we are unique in our accomplishments; can you tell me an instance that you feel is unique? This question will help in assessing the confidence of the candidate on himself. A manager to be an effective leader, must exude confidence,...