Management Solutions Chapter 11

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Chapter 11 Communication and Information Technology

True/False Questions

UNDERSTANDING COMMUNICATION

1. If a manager clearly and articulately verbalizes instructions to a subordinate, communication can be said to have taken place. (False; moderate; p. 293; AACSB: Communication)

2. In the study of management, communication generally refers to interpersonal communication. (False; moderate; p. 293; AACSB: Communication)

3. When work groups tease a member who’s working too hard or producing too much, they’re informally motivating the member. (False; moderate; p. 294; AACSB: Communication)

4. As employees set specific goals, work toward those goals, and receive feedback on progress toward goals, communication is required. (True; moderate; p. 294; AACSB: Communication)

5. The communication that takes place within groups is a fundamental mechanism by which members share frustrations and feelings of satisfaction. (True; moderate; p. 294; AACSB: Communication)

6. The most important function of communication is the release for emotional expression of feelings and for fulfillment of needs. (False; moderate; p. 294; AACSB: Communication)

INTERPERSONAL COMMUNICATION

7. The channel chosen to communicate the message cannot be affected by noise. (False; easy; p. 295; AACSB: Communication)

8. The communication method that conveys personal warmth the best is face-to-face communication. (True; difficult; p. 297; AACSB: Communication)

9. Formal presentations are the best communication method to use for scanability. (False; difficult; p. 297; AACSB: Communication)

10. Nonverbal communication is communication transmitted without words. (True; easy; p. 298; AACSB: Communication)

11. The best-known types of nonverbal communication are demographics and proxemics. (False; difficult; p. 298; AACSB: Communication)
12. Verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning. (True; moderate; p. 298; AACSB: Communication)

ORGANIZATIONAL COMMUNICATION

13. Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one’s job. (True; moderate; p. 303; AACSB: Communication)

14. Informal communication takes place when employees talk with each other in the lunchroom, as they pass in hallways, or as they’re working out at the company exercise facility. (True; moderate; p. 303; AACSB: Communication)

15. Any communication that flows from a manager to employees is downward communication. (True; easy; p. 304; AACSB: Communication)

16. Downward communication is communication that cuts across both work areas and organizational levels. (False; moderate; p. 304; AACSB: Communication)

17. In the chain network, communication flows according to the formal chain of command, both downward and upward. (True; moderate; p. 305; AACSB: Communication)

18. The horizontal network represents communication flowing between a clearly identifiable and strong leader and others in a work group or team. (False; moderate; p. 305; AACSB: Communication)

19. In the wheel network, the leader serves as the hub through which all communication passes. (True; moderate; p. 305; AACSB: Communication)

UNDERSTANDING INFORMATION TECHNOLOGY

20. Information technology has significantly improved a manager’s ability to monitor individual or team performance. (True; easy; p. 307; AACSB: Technology)

21. E-mail is the instantaneous transmission of written messages on computers that are linked together. (True; easy; p. 307; AACSB: Technology)

22. Instant messaging is the interactive real-time communication that takes place among computer users who are logged onto the computer network at the same time. (True; moderate; p. 307; AACSB: Technology)

23. A blog comes from a Hawaiian word that is commonly used as an adjective for quick or fast. (False; easy; p. 308; AACSB: Technology)

24. Voice-mail systems allow the...
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