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Organizational Behavior, 14e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?

1) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior. Diff: 2Page Ref: 4

Topic: Importance of Interpersonal Skills
Skill: AACSB: Analytic Skills
Objective: Interpersonal Skills
Quest. Category: Application
LO: 1

2) Which of the following is most likely to be a belief held by a successful manager? A) Technical knowledge is all that is needed for success.
B) It is not essential to have sound interpersonal skills.
C) Technical skills are necessary, but insufficient alone for success. D) Effectiveness is not impacted by human behavior.
E) Technical skills do not influence efficiency.
Answer: C
Explanation: Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees, and create a positive work environment. Diff: 2Page Ref: 4

Topic: Importance of Interpersonal Skills
Skill: AACSB: Analytic Skills
Objective: Interpersonal Skills
Quest. Category: Application
LO: 1

3) Which of the following would not be considered an organization? A) a church
B) a university
C) a military unit
D) all adults in a given community
E) an elementary school
Answer: D
Explanation: An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. The adults in a community are not representative of an organization. Diff: 2Page Ref: 5

Topic: What Managers Do
Skill: AACSB: Analytic Skills
Objective: Organization
Quest. Category: Concept/Definitional
LO: 2

4) Which of the following is least likely to be considered a manager? A) an administrator in charge of fund-raising activities in a non-profit organization B) a lieutenant leading an infantry platoon

C) a doctor who acts as head of the physiotherapy department at a public hospital D) the mayor of a large city
E) an IT technician who enables communication between all of a company's employees Answer: E
Explanation: Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. An IT technician is not using other people to get his job done, and therefore is not a manager. Diff: 2Page Ref: 5

Topic: What Managers Do
Skill: AACSB: Analytic Skills
Objective: Managers
Quest. Category: Concept/Definitional
LO: 2

5) Which of the following is not one of the four primary management functions? A) controlling
B) planning
C) staffing
D) organizing
E) leading
Answer: C
Explanation: Today, managers are considered to perform four primary functions: planning, organizing, leading, and controlling. Although staffing can be a management duty, it would fall under the function of organizing. Diff: 2Page Ref: 5-6

Topic: What Managers Do
Skill: AACSB: Analytic Skills
Objective: Management Functions
Quest. Category: Concept/Definitional
LO: 2

6) Which of a manager's primary functions requires...
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