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MGT/431: A Case Study: Verizon Airlines

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MGT/431: A Case Study: Verizon Airlines
Incentive Plans Paper
LaKeisha Winters
MGT/431
University Of Phoenix
Atina Wright
June 23, 2010

Incentive Plans Paper Verizon Wireless is the nations largest wireless provider in the world. Verizon is also number one in providing in store customer service to all customers. What makes Verizon the best is there employees and great customer service. After conducting several studies and continuing to give first class service, Verizon realized that it is service that the employees gives to the customer’s that keeps them coming back. Several years ago Verizon designed incentive plans to help motive there employees to go above standards and reach company goals. When searching for an incentive plan there where several good plans and some
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