Leadership Styles of Google

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Organizational Behavior and Communication
Google

Prepared for
Com530 Communication for Accountants
Carmen Andia, Facilitator
University of Phoenix, Phoenix, AZ

Prepared by
Patricia E. Dempsey

November 1, 2010

CONTENTS

Page

I.GOOGLE’S CULTURE: ESPOUSED VALUES VS. ENACTED VALUES

………………….………………………………………………………………………….1

II.ORGANIZATIONAL COMMUNICATION AND CULTURE

……………………………………………………………………………………………..1

III.COMMUNICATION ROLE IN PERCEPTION OF ORGANIZATIONAL CULTURE

…………………….……………………………………………………………………….2

IV.MISALIGNMENT BETWEEN ESPOUSED VALUES AND ENACTED VALUES AFFECTING PERCEPTION IN AN ORGANIZATION

………………………………………………………………………………………….….3

V.ROLE OF CONFLICT IN GROUP COMMUNICATION

……………………………………………………………………………………………..3

VI.GOOGLE USING CONFLICT TO IMPROVE COMMUNICATION WITHIN AND AMONG GROUPS

………….………………………………………………………………………………….3

REFERENCES

………..……………………………………………………………………………………4

ii
I. GOOGLE’S CULTURE: ESPOUSED VALUES VS. ENACTED VALUES

Google is the largest search engine and the name of the corporation founded by Larry Page and Sergey Brin, The idea of Google was developed in the dorm room of its founders, while they were students at Stanford University. Google became an official corporation on September 4, 1998. Google’s mission is “to organize the world’s information and make it universally accessible and useful”. According to an article written in PC World, by McCracken, 2005, Google seems to be taking the far-reaching implications of those words literally. After carefully examining Google’s philosophy, mission, value and vision statements, it is evident that Google does what it says. Google’s culture is casual and its espoused values do align with its enacted values. Though Google has grown rapidly since 1998, it still maintains a small-company feel (Robbins & Judge, 2007). In maintaining the small company feel and the casual environment, most of Google’s employees eat in the office café. They sit wherever seats are available and have conversations with members of other teams. Their commitment to innovation depends on all employees’ contributions and sharing ideas. Google believes that all their employees are critical to its success and no one hesitates to ask Larry and Sergey questions. Google’s hiring policy emphasizes ability over experience, this results in having a staff that reflects the global audience they serve.

COMMUNICATION AND ORGANIZATIONAL CULTURE

Communication is critical to everything that goes on in an organization. Culture is what a group or groups of people have in common, the environment in which they operate and how they are affected by it. In the text, organizational culture is defined as the shared meaning held by members that distinguishes the organization from other organizations, (Robbins & Judge, 2007). The organizational culture is essential to how the company “feels” of the personality of the organization. Communication is the key to how the organization is run, but for communication to be effective, it must be in concert with the culture of the organization. Google says it has an informal culture, so in order for communication to be effective, it will require the support of the informal culture. The values and attributes of the organization can only be enacted through organizational communication, which reflects the organization’s culture.

COMMUNICATION ROLE IN PERECEPTION OF ORGANIZAATIONAL CULTURE

Organizational culture represents a common perception held by the organization’s members (Robbins & Judge, 2007). Communication plays a major role in how the organizational culture is perceived.

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IVMISALIGNMENT BETWEEN ESPOUSED VALUES AND ENACTED VALUES...
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