Kolaa Tech Case
What departments at Koala Tech have the most impact on quality? What role should each department play in helping Koala Tech improve overall quality?
Koala Tech purchasing department had the most impact on the quality, but all department had a role to play in the overall quality. Koala Tech introduction of the PFS 1000’s, a multi-function color printer, scanner, copier, and fax machine created a high demand which created a backlog. A report indicated that PFS 1000’s returns and complaints were four time higher than the industry rate. According to Meredith & Shafer, 2013, “when a tangible product is produced, quality is often measured in terms of defects”. Koala Tech decision to switch to a new supplier, their internal difficulty making printed
Koala Tech purchasing department had the most impact on the quality, but all department had a role to play in the overall quality. Koala Tech introduction of the PFS 1000’s, a multi-function color printer, scanner, copier, and fax machine created a high demand which created a backlog. A report indicated that PFS 1000’s returns and complaints were four time higher than the industry rate. According to Meredith & Shafer, 2013, “when a tangible product is produced, quality is often measured in terms of defects”. Koala Tech decision to switch to a new supplier, their internal difficulty making printed