Knowledge Management-1

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Additional questions to answer on your Questionnaire
1. 2. 3. 4. 5. 6. 7. 8. 9. What university did you do your undergraduate work? Where did you grow up? Does your career goal lean toward management or engineering? In the MSc-IT program so far, would you have liked more or less (1) technical CS material, (2) business/management IT material? What is the biggest piece of software you have ever written? If you’re not working for a company, do you belong to any organizations? Do you blog? If so, what software or site do you use? How did you choose it? Do you enjoy programming? Do you hate it? Are you a night person or a morning person?

Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu

Chapter 1

Introducing Knowledge Management

Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall Additional material © 2007 Dekai Wu

Chapter Objectives
Describe what KM is and what the forces are that drive KM. Discuss organizational issues related to KM. Explain knowledge management systems (KMS) and their role in the organization. Discuss the relevance of KM in today’s dynamic environments augmented with increasing technological complexity. Present the benefits and considerations about KM, including an overview of the nature of the KM projects currently in progress at public and private organizations around the world, and the important role that IT plays in KM Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu

Knowledge Management Motivation
• “The

20th anniversary of the landing of an American on the surface of the Moon occasioned many bittersweet reflections. Sweet was the celebration of the historic event itself... Bitter, for those same enthusiasts, was the knowledge that during the twenty intervening years much of the national consensus that launched this country on its first lunar adventure had evaporated... a generation of men and women who had defined their lives to a large extent in terms of this nation's epochal departure from Earth's surface was taking its leave of the program they had built” [Fries, 1992].

Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu

Need for Knowledge Management
• “Knowledge has become the key resource, for a

nation’s military strength as well as for its economic strength… is fundamentally different from the traditional key resources of the economist – land, labor, and even capital…we need systematic work on the quality of knowledge and the productivity of knowledge… the performance capacity, if not the survival, of any organization in the knowledge society will come increasingly to depend on those two factors” [Drucker,1994] Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu

What is Knowledge Management?
• Knowledge management (KM) may simply be defined as doing what is needed to get the most out of knowledge resources. • In general, KM focuses on organizing and making available important knowledge, wherever and whenever it is needed. • KM is also related to the concept of intellectual capital.

Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai Wu

Most vital resource of today’s enterprise = Knowledge
• Collective knowledge residing in the minds of the organization’s employees, customers, and vendors • Many benefits to learning how to effectively manage organizational knowledge Leveraging core business competencies Accelerating innovation and time to market Improving cycle times and decision making Strengthening organizational commitment Building sustainable competitive advantage [Davenport & Prusak 1998]

Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall / Additional material © 2007 Dekai...
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