Ibm Knowledge Management

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Lotus and IBM Knowledge Management Strategy
An Overview

September 2000

A Lotus Development Corporation White Paper

Copyright 2000 Lotus Development Corporation. All rights reserved. Not for reproduction or other use without express written consent of Lotus Development Corporation

Table of Contents

The Dynamics of Knowledge Management People, Places & Things The Raven Development Project Implementation Scenario Conclusion

White Paper Description This overview describes the Lotus and IBM strategy for Knowledge Management. It highlights the key elements of Knowledge Management and the benefits that it brings to organizations. This clear, high level vision of Knowledge Management serves as a solid introduction to Knowledge Management and the Lotus and IBM products, services and solutions that enable it.

The Dynamics of Knowledge Management
Knowledge Management will soon pervade business practices in the same way that eBusiness pervades commerce. Similar to eBusiness, this trend started out on the fringe of computing and gained incremental credibility from the successes of early adopters. But what is Knowledge Management and why is its arrival imminent? Today a company’s value centers on its “intangible assets.” This term, which was coined by industry consultant Karl-Erik Sveiby, pertains to the competencies, relationships, and information that exist virtually anywhere within a company, from the minds of employees, to back-end database files, to documented policies and procedures. Knowledge Management technologies essentially capture these intangible assets and provide a context for their application and preservation within the business environment. This process not only strengthens organizational competitiveness and long-term growth potential -- it builds company value. Even though this value may originate from the farthest quarters of an organization, its cultivation can deliver bottom-line results. These results have generated demand for Knowledge Management solutions at a time when the enabling technologies have reached their peak. In fact, this convergence of supply and demand is a key indication that the discipline has arrived on a lasting course. Similar to eBusiness, Knowledge Management will play a critical role in corporate longevity and ultimately distinguish the winners from those companies that merely survive. It will enable companies to apply their intangible assets, and in the spirit of eBusiness, revolutionize the way they do business. In fact, elements of Knowledge Management are already manifest in many successful eBusiness practices such as electronic procurement where knowledge accelerates and bolsters the entire procurement process. Lotus believes that there are five core technologies that underpin Knowledge Management: Business Intelligence, Collaboration, Knowledge Transfer, Knowledge Discovery, and Expertise Location. Among these, Business Intelligence is growing with OLAP, Data Mining and other techniques for analyzing structured data; Collaboration is shifting to a blend of synchronous, asynchronous and community-focused tools; and Knowledge Transfer is quickly expanding into eLearning. Moreover, Knowledge Discovery and Expertise Location are emerging as new ways to access previously unattainable content and human expertise. Portals are the technological linchpins to these technologies. They bind them together and provide an entry to the knowledge that exists both within and beyond organizational boundaries. By providing this access to knowledge, as well as a context for its use, these technologies ultimately deliver on the promise of Knowledge Management.

People, Places & Things
Lotus and IBM have identified People, Places & Things as the three essential ingredients of an effective Knowledge Management infrastructure. According to this concept, people, not facts, are the focal point of Knowledge Management. People bring powerful insights and expertise to the business...
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