Knowledge management is a broad term that includes tools and theories from various fields. T.D. Wilson had been impeaching the need for knowledge management and he had come to the conclusion that knowledge management is just a fad started by consultancy companies and IT/ICT departments. This paper examines the righteousness of this proclamation and provides explanations and specifications of some conclusions that had T.D. Wilson provided in his work “The nonsense of 'knowledge management'”.
Is knowledge management a fad?
1 The need of KM in information society
With the instantaneous global information sharing is arising the need of knowledge management. This is based on the evolution and transformation of society. Every year the amount of the whole human knowledge is doubled. The role of information in current organization has transferred from peripheral and incidental to central and fundamental. Management is no longer supervising their employees, but instead is prioritizing feedback from the employees and therefore the function of the manager has shifted from pure decision making to information processing (Brunet-Thorton, 2010).
Information society is characterized by the interconnection of information sources, the ease of transferring categorizing and saving information with the help of applied use of data digitalization. In the definition of information society has the large importance the fact that inner telecommunication structures are more and more dependent on outer telecommunication systems. An example of this interconnectedness can be the internet, which is for our society nearly indispensable. And therefore is enabling the impressive growth of communicational and informational business organizations. With the beginning of the 21st century we can observe strong globalization tendencies - huge networks if users, which are able to communicate and share information without the presence of third persons. This way the volume and amount of knowledge information and data is astonishingly expanding. The communication infrastructure is slowly becoming the infrastructure used for knowledge sharing. The information society is indirectly enabling smaller companies and businesses to get involved in global trade market. For accomplishing their business objectives, these companies can get advantage in using new paths for trading such as on time production and delivery, online publishing, teleworking and network based virtual teams. The rapid evolution of information-globalized market is supporting the transformation to perfect market – from the economical perspective. New businesses opportunities are emerging form these technology shortcuts. Specific examples from the present can be Google or Facebook, which have so far used the information globalization most prospectively. Information society can bring new paths to advance the economy and contribute to increasing the number of highly skilled jobs, but at the expense of reducing the number of working positions with lower or no qualifications. A key factor is the role of education and retraining of unskilled workers, especially in government and public administration. This is closely related to other difficulties emerging from information society - safety and protection of information. You will need to modify the legislation together with the development and emergence of new information technologies. The fight against cyber-crimes, data protection, information privacy, i.e., to prevent fraud with the certification authorities and prevent the spread of malicious code should be a top priority in the developing information society.
2 Data, Information, Knowledge
We can define data as a “crude facts relating to things and events that have not been processed or organised” (Thorton, 2010). An example can be database filled with numbers. Without knowing the context - what...