Interpersonal Communication Swot Analysis

Strengths:

Jeremy greets the client in a polite and a professional tone.

He does a wonderful job recapping the client's issue and the previous conversation that took place with the appraisal dispute.

From here, he promotes the BL as the top team that will assist in getting the issue resolved and places the client on a brief hold.

Jeremy politely warm transfers the client in with the BL rep and drops off of the call.

Inch:

Concluding the call- Prior to the transfer, it will be helpful to inquire if the client had any other questions. This allows us to appear most helpful and promotes first call