Internship report on Citizens Bank International Ltd.
CHAPTER I
INTRODUCTION
1.1. Background of the Study
Project study is an essential and mandatory part for graduation program in the discipline of Bachelor of Business Administration (BBA). BBA is a four year program of management that is aimed at producing a capable middle level manager, who is self –motivated and capable to deliver his/her knowledge at the workplace. The Internship in the final (8th) semester of the program gives the way to practice what we have learnt. It enables students to apply their conceptual knowledge in the practical situation and to learn the art of conducting study and presenting its findings in a scientifically and systematic manner.
The report has been prepared in partial fulfillment of the requirement for the degree of Bachelor in Business Administration (BBA) at Nepal Commerce Campus, one of the leading institutions of Tribhuwan University. The present report has been prepared on the basis of experience obtained throughout the internship period. Primary source of this report preparation is the observation and personal experience in course of the involvement in the banking activities in the Maitidevi branch of Citizens Bank International Limited (CBIL), as an intern.
The major part of internship was spent in the Customer Service Department (CSD) and rest time in the other departments such as credit department of Maitidevi branch. Customer service is the front desk of any organization where the organization makes first contact with the client and make sure the activities designed to satisfy the customers actually worked out or not. Loan department, on the other hand, is the department that generates the revenue for the bank.
1.2 . Objectives of the Study
The major objective of this internship program is to get a practical insight into the real-life activities of the financial institutions such as banks and be prepared for the practical work experience in the future by gaining practical knowledge and ideas about the banking
INTRODUCTION
1.1. Background of the Study
Project study is an essential and mandatory part for graduation program in the discipline of Bachelor of Business Administration (BBA). BBA is a four year program of management that is aimed at producing a capable middle level manager, who is self –motivated and capable to deliver his/her knowledge at the workplace. The Internship in the final (8th) semester of the program gives the way to practice what we have learnt. It enables students to apply their conceptual knowledge in the practical situation and to learn the art of conducting study and presenting its findings in a scientifically and systematic manner.
The report has been prepared in partial fulfillment of the requirement for the degree of Bachelor in Business Administration (BBA) at Nepal Commerce Campus, one of the leading institutions of Tribhuwan University. The present report has been prepared on the basis of experience obtained throughout the internship period. Primary source of this report preparation is the observation and personal experience in course of the involvement in the banking activities in the Maitidevi branch of Citizens Bank International Limited (CBIL), as an intern.
The major part of internship was spent in the Customer Service Department (CSD) and rest time in the other departments such as credit department of Maitidevi branch. Customer service is the front desk of any organization where the organization makes first contact with the client and make sure the activities designed to satisfy the customers actually worked out or not. Loan department, on the other hand, is the department that generates the revenue for the bank.
1.2 . Objectives of the Study
The major objective of this internship program is to get a practical insight into the real-life activities of the financial institutions such as banks and be prepared for the practical work experience in the future by gaining practical knowledge and ideas about the banking
Bibliography: Acharya, Prajita. (2010). Internship Report. Customer Service Department of Citizens Bank International Limited. Kathmandu. Limited, C. B. (2012). Fifth Annual Report (Fiscal year 2067/2068). Kathmandu: Citizens Bank Interantional Limited. Prof. Manandhar, K.D. , & Pokhrel, S.B. (2009). Marketing Financial Services. Kathmandu: Asmita Books Publishers & Distributors (P) Ltd. Unaudited Financial Results (Quarterly). (2012, August 8). Karobar National Daily . Zeithaml, V. A., & Bitner, M. J. (2006). Services Marketing. New Delhi: Tata McGraw-Hill Publishing Company Limited.