6 August 2011
Integrating Social Media into Marketing Strategy
Social media takes various forms, such as internet forums, blogs, microblogging, wikis, podcasts, photographs/pictures, video and more. The most important aspect of Social is that is participative and dynamic. (Evans, 2008) The digital footprint of an individual, and in turn that of the entire world is multiplying, thanks to social media. With this development, we can see three logical reasons for an enterprise to engage into Social Media Marketing of their products/services. 1. Your consumers are present in the web space and spend significant amount of time on these platforms. They should feel your presence in the area. 2. It is an interactive space. You have an opportunity to narrowcast and talk to your audience personally. 3. Owing to its participative nature, people will talk about your product/service. You should have a chance to express and help channelize the flow of discussions. Although a direct cause and effect cannot be established, companies that are both deeply and widely engaged in social media are found to have surpassed their peers in terms of both revenue and profit performance by a significant difference. All traditional forms of marketing need to be integrated with email, paid search and social media to maximise impact, rendering centralised consistency and co-ordination. Starbucks, through their presence on social media, were able to develop a mini-Starbucks card based on consumers’ comments (Engagement-db, 2009). This is basically delegation of people throughout the organisation, thereby increasing organisational involvement in the customer. Integration of social media into marketing strategy also makes the promotional activity a 360 degree experience for the target audience as the brand moves with them from physical space into the digital one. Fastrack, the lifestyle brand in india, performed this integration quite successfully. They started by...
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