Question # 1
Student Name: NAVEEN.KUMAR
Academic Year 2011 -2012
Business School – Dubai Campus
Module Title: Organizational Behavior and Analysis
Module Code: HRM 1110
Submission Date: 08 Jan. 2012
Word count: 1998
“If you want your employees to perform at soaring levels, you must create high levels of job satisfaction”.
A brief explanation on how contextual performance and task performance may help employees towards higher job performance and satisfaction. Further moving on to the American employees/ workforce of America and their job dissatisfactions, its causes and how to counter such problems when it affects the company and employees alike through some managerial creativity like the work/life balance program, as these are very important for the survival of both the employees and the company. Then there is the Hawthorne’s notion of job satisfaction and performance “happy worker is a productive worker” and Organ’s correlation between job performance and job satisfaction through organizational citizenship behavior leading to the conclusion. Herzberg (1957) over 50 years ago popularized the idea of when any employee is satisfied with their job then they would do well in their job resulting in maximum production for the company. Companies expect highest productivity form their employees by performing at soaring levels. A great deal of work has been done to establish what it takes to make workers perform at soaring levels.Productivity will be high when the employees are satisfied with their jobs, this was the original idea but the problem with this idea was that it was hard to define what are productivity or performance and job satisfaction. A concept was developed to look at employee performance for easy understanding, there are two ways to which an employee can perform, the first is ‘what’ they do and second is ‘how’ they do it. Borman and Motowildo (1993) developed this idea with the concept of contextual performance and task performance. Contextual performance is more of a broader category and is used to find out how the employees do their jobs. The aspect of human behavior in relation to work place towards other people is looked at in this, they look at various things an employee brings to the job like his/her work motivation, work attitude, their behavior inside the work place, their approach towards their job, they also look at how you relate with the other employees. In task performance the objectives given to a employee within the work place and the things the employee has to do to complete the task can be seen by anyone as the range of activities are cataloged that help perform or undertake to get the job done. In this economy dynamic and ever increasing challenges are faced by employers. Employers have been placed with demands never seen before from a global economy of discriminating consumers. Maintaining productivity, profitability and to the workforce engaged and satisfied with their jobs there are many challenges to be faced by the employers. The management is in a tenuous and complicated situation because of the health care cost, needs of the work force and the environmental pressures. For this employers or/and managers must motivate people towards exceptional performance and create a work environment that maintains the employee job satisfaction, this is where the answer lies. Only 45 percent of Americans are satisfied with their job, the lowest level ever recorded in more than 22 years of research according to a survey conducted by the Conference Board. Top talented people are at risk by companies to be lost to competition if their employers fail to improve job satisfaction. Those supervisors and managers have a greater competitive advantage when they maximize the creative abilities, potential and talents of their entire work force from those who don’t. In these chaotic times, desperately required health insurance by businesses is provided by...
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