Human Relations Case Study
Human Relations
Human relations can be defined as a study of group behavior for the purpose of improving interpersonal and social relationships in work environment. In order to improve work productivity, achieve successful teamwork and understand the importance of managing people, it is necessary for managers to develop appropriate ways how to do it. Human relations management has become a concern of many companies. To increase work productivity each company must create a way how to motivate their employees, see them as individuals and not machines, and provide them with good working conditions. Since human being is the main key factor of the organization, managers should always be encouraged to seek for new opportunities for the company growth.
Human relations movement approach was started and established by Elton Mayo - a Harvard professor who is most famous for the well-known Hawthorne studies experiment at the Hawthorne plant of Western Electric Company in Chicago,USA. Mayo conducted and analyzed the experiment for several years. The intention of the experiment was to investigate the relationship between work conditions and productivity by examining environmental influences at workplace. After a while experiment moved on to the psychological aspects as well. During this research, new approaches to motivation, social relations and employee care were developed in order to increase work performance and productivity. Experiment gave an opportunity to understand human behavior in groups and their needs in work environment. The experiment had four stages- illumination studies, relay assembly test room, interviewing process and bank wiring observation room.
For the first stage, there were selected workers from the Hawthorne plant. Workers were separated in groups and placed under the eye of supervisor in separate test rooms. The idea was to research and determine relationship between illumination in workplace and employee work efficiency, by increasing or
Human relations can be defined as a study of group behavior for the purpose of improving interpersonal and social relationships in work environment. In order to improve work productivity, achieve successful teamwork and understand the importance of managing people, it is necessary for managers to develop appropriate ways how to do it. Human relations management has become a concern of many companies. To increase work productivity each company must create a way how to motivate their employees, see them as individuals and not machines, and provide them with good working conditions. Since human being is the main key factor of the organization, managers should always be encouraged to seek for new opportunities for the company growth.
Human relations movement approach was started and established by Elton Mayo - a Harvard professor who is most famous for the well-known Hawthorne studies experiment at the Hawthorne plant of Western Electric Company in Chicago,USA. Mayo conducted and analyzed the experiment for several years. The intention of the experiment was to investigate the relationship between work conditions and productivity by examining environmental influences at workplace. After a while experiment moved on to the psychological aspects as well. During this research, new approaches to motivation, social relations and employee care were developed in order to increase work performance and productivity. Experiment gave an opportunity to understand human behavior in groups and their needs in work environment. The experiment had four stages- illumination studies, relay assembly test room, interviewing process and bank wiring observation room.
For the first stage, there were selected workers from the Hawthorne plant. Workers were separated in groups and placed under the eye of supervisor in separate test rooms. The idea was to research and determine relationship between illumination in workplace and employee work efficiency, by increasing or
References: 1. A Fast Learner’s Guide to Leadership. The Human Relations Movement. http://www.odportal.com/leadership/fastlearner/humanrelations.html -accessed 01/11/2011 [i.p. 1] 2. Guest Recommend Survey http://www.premierinn.com/en/why/contact_us/guest-recommend-survey.html - accessed 01/11/2011 [i.p. 1]