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HSM/220 Week 1

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HSM/220 Week 1
Characteristics of a Knowledge- and Value-Centered Manager
Jeana Spizzirri
HSM/220
08/31/14
Sarah Mills
Creating a positive work environment (knowledge-centered) – A manager needs to create a positive work environment to keep morale and productivity up. Positivity creates good energy and with that good energy becomes good work and inspiration.
Organization (knowledge-centered) - Managers who are organized can do better jobs and more efficiently delegate responsibilities to the right people within the organization.
Know the customer (Value-centered) – Whether you are a non-profit organization or a for-profit business, as a manager, you need to know your customers. A human services worker needs to know their client like the back of their hand, if they wish to help that client.
Hands-On (value-centered) – I know that in my personal experience, the best jobs that I have had were where my manager or supervisor was doing the same job as me or something similar. It helps to have someone who is hands-on with everything that goes on in an organization. Employees and volunteers feel a closer connection with their manager this way.
Having Values (value-centered) – Managers (especially in the human services field) need to have a set of values. I feel that if you don’t have values, you can’t properly help people.
Vision (value-centered) - As it states in Chapter One of our reading this week, an effective manager needs to have a vision for their organization or business. If what you have in mind can inspire your entire team, you have a true vision.
Communication (knowledge-centered) – There is nothing worse than having a manager that cannot communicate with the people they work with. Communication is the key in all relationships. If there is no communication, nothing can get accomplished.
Persistence (value-centered) - Being persistent and not letting any obstacle get in the way is a great skill to have. Keeping on track and finishing something in a timely

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