Hotel Pre-Opening

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LPRE-OPENING CONTROL CHECK LIST
BASIC STANDARD

HOTEL: XX
XX

DATE:

Mai-BS (Thailand) Company Limited Chamnan Phenjati, 25th Floor, 65/213; Pharam 9 Road, Huay Kwang, Bangkok 10310, Thailand

KEYS OW CE EC EX FC FB FO GM P PM PRO S&M ALL = = = = = = = = = = = = = Owner Chief Engineer Executive Chef Executive Housekeeper Financial Controller Food and Beverage Manager Front office Manager General Manager Personnel Manager Purchasing Manager Public Relation Officer Sales Manager ALL CONCERNED

Mai-BS (Thailand) Company Limited Chamnan Phenjati, 25th Floor, 65/213; Pharam 9 Road, Huay Kwang, Bangkok 10310, Thailand

ALL By Whom Prepare JD and Training Manuals Opening FF&E List Prepare Key Result areas Establish Par Stocks - Beverages - Wines - Printing - Eng. Supplies - Chemicals By When

OWNER By Whom GM reporting line SOP Hotel Insurance (incl. 3rd. party) Hotel to rent 1 shop for: -Souvenir’s (Boutique) (others should have in contract not to be allowed to sell this) Office Locations: - GM and Secretary - Front Office Manager - Housekeeper - Personnel Manager - Finance Manager - Purchasing and Receiving - Chief Engineer (in Engineer workshop) - Chef and F&B Manager (should be only one person; chef and F&B manager the same person!!) Pre-Opening Office Space at Resort as of 15th. Jan with Air-Con and Internet (recommend 3 rooms to use temporarily) Consider to add on: - Staff Canteen with own kitchen - Locker Rooms (male and female) with restroom and shower - Storage space for dry-food; wine (air); general store; H/K Store; Spa storage - Shelter for hotel cars - Staff parking area (shelter?) - Uniform Room - Engineer workshop - Bakery and Room Service Office - Training Room Mai-BS (Thailand) Company Limited Chamnan Phenjati, 25th Floor, 65/213; Pharam 9 Road, Huay Kwang, Bangkok 10310, Thailand By When

- HR (Personnel Department Office) Shaving Mirror in rooms DVD and sound player Maid Stations? QUESTION TO OWNER By Whom Mini Bar Design (space etc) Consider Membership for “boutique hotels’ or or….. GM By Whom Inspect Competitors hotels Prepare Business Plan with concept, facilities etc Prepare 10 years cash flow and 1 year budget Establish preliminary staffing guide Establish opening date Detail opening program Establish gifts for opening guests Calculate pre-opening budget Vision and Mission Executive Orientation GM welcome letter for guests arriving Standard Font to be used in Resort Prepare GAP Analysis (see samples form) Prepare Action List form for use Prepare Management Commitment for staff Prepare Duty Manager Check List Prepare Morning Brief Agenda Prepare Monthly GM report and samples for Dep. Head report Prepare what has to be on website Dep. Head day off plan Prepare Key Result Areas for Managers Prepare Authority Level Prepare Signature Policy Select Hotel Logo and wording Select Outlet Logos Select Spa Logo MASTER Opening List and hand over dates Confirm Opening assistance for HR!!! Visit Governor Visit Nai-Amphur Visit Police Chief Visit competitors GM and Managers Verify Out-door signage Verify In-Door Signage Mai-BS (Thailand) Company Limited Chamnan Phenjati, 25th Floor, 65/213; Pharam 9 Road, Huay Kwang, Bangkok 10310, Thailand By When By When

Prepare Organization Chart for Hotel (incl. Departmental) Establish Soft Opening Meeting Start Department Head Meetings Start S&M Meetings Prepare Letter Heads, Fax and Envelops Prepare list of Services at our hotel for S&M Hire Dep. Heads -GM - FO - H/K - Chief Eng - Personnel Mgr. - S&M Manager (BKK based) – ASAP - Chef and F&B - Spa Manager – - Local Sales and PR Staff – - Purchase Manager -

Done

Finance By Whom Prepare all necessary Forms back of house Prepare monthly report sample incl. cost report Daily Report Samples incl. cost report Prepare KPI analysis form Detail owner and operation obligation Establish working capital arrangements Break down pre-opening budget in accordance with the contract amount Establish and verify...
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