Health Care Operations Management Roles and Goals

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Health Care Operations Management Roles & Goals

Claressa Delisha Ham

OPS/HC571

July 9th, 2012

Jeff Wells

University of Phoenix

Health Care Operations Management Roles & Goals

In the health care industry today, it is facing a changing financial and clinical environment. There is a relationship shift between patients, physicians, insurance companies, hospitals, and government. Healthcare Operations Management is a discipline that integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery (Langabeer, 2008).  Operations management is defined as the quantitative management of supporting business systems and processes that transform resources (or inputs) into health care services (outputs).   Operations management has many roles and goals to accomplish as one of the front leaders of a business.  

Roles of Operations Management

The basic role of operations management is to transform a company’s input that consist of workers and managers, into the finish goods or serviced, which is known as the output.   Inputs are defined as the resources, and assets such as labor and capital, including cash, technology, equipment and information.   Outputs are the actual production and delivery of health care services (Langabeer, 2008).   Operations management is responsible for all the resources need to produce the product and make sure the best quality of health care is given. The focus of the operations manager includes: workflow, physical layout, capacity, design, physical network optimization, staffing levels, productivity management, and process engineering.

Goals of Operations Management

Within a hospital sector, operations management has many goals such as: reduce cost, reduce variability and improved logistics flow, improved productivity, improve quality of customer service, and continuously...
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