unit 1 developing effective communication in health and social care.
p1_ explain the role of effective communication and interpersonal interaction in a health and social care context. communication is a two way flow of conversation where something is achieved e.g information effective communication is important in health and social care because through communication which is listening and talking you can make a better relationship with client. effective communication can make you understand your client emotions and feelings for example if a nurse is having a conversion with a patient and the nurse seem friendly , have positive body languages and interacting well,the patient is likely to open up to the nurse and discuss any worry that he/she is facing,which lead tobetter relationship. when communicating you need to show that you're interested in what the person is saying,the more you look interested the more the person is going to trust and open up you. in health and social care you communicate with patient,colleague and other professionals for example if you were a doctor and you want to refer a patient to a surgeon, you would have to talk to the surgeon to sort the patient operation. conjunction with colleague us important because if you have a good relationship colleagues it would make the work a better place and make patients feel comfortable because they can sense if staffs are getting along . there are different types of communication informal and formal. informal: this is used between family and friends. different social groups use different informal language to communicate so it might be hard for other people to understand. formal: this is used in health and social care for example ufvyou went to a service they would say 'good morning,how IIvan I help' thus us to show that they respect you. multi agency working. working with other professional for example gp,hospital service require formal communication. non verbal communication is communicating...
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