P1: Explain the role of effective communication and interpersonal interaction in a health and social care context. P2: Discuss the theories of communication
M1: Assess the role of effective communication and interpersonal interaction in health and social care with a reference to the theories of communication (Argyle and Tuckman’s theories) M2: Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. Effective communication is where you make the communication or the way you are communicating subjective to suit that service user’s needs. Interpersonal interaction is a way of communicating with a person so that the recipient can understand. For example, a service user with a hearing impediment means that an employee cannot just talk to them they may need to get and interpreter that knows sign language or find another way like written communication. However, there are different stages of hearing impediments so some people may be partially hearing impaired so with the help of a hearing aid it means they can still be spoken to using verbal communication. In health and social care, employees must be aware of each different person’s needs because they need to communicate with that person so that that person can understand what you need to do to be able to communicate with the individual that you are working with. Also, Tuckman’s theory comes into play when talking about effective communication and interpersonal interaction. When you start a placement, a person starts with the first stage of tuckmans theory which is forming. Forming is where a person or a group of people meet for the first time and begin to introduce themselves. For example, a new carer comes into the workplace and they need to be able greet the service user and introduce themselves so that the service user is aware of who the person is. This brings us onto the second stage of Tuckman’s theory which is storming....
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