Hcs/320 Communication Crisis Research Paper

Communication Crisis Paper
HCS/320
Patricia Tram
January 2, 2015
Jamikka Waremercer

A crisis is an event in which it is looked upon as leading to a dangerous unstable situation. These events can affect individuals, communities, it even can affect the nation depending on how severe it is. When people are in a crisis situation they tend to forget their normal coping measures. When people train on crisis situations they tend to do better in these type of events. Dynamics differs in times of crisis, mass trauma, and disaster for some communities. When disaster strikes it changes the normal function of the community. People feel unsafe and are devastated, confused and unsure what is happening and what they need to do. Each
I just received several reports that the public water supplies of several towns in our region have become contaminated with a life-threatening biological agent. The biological agent could adversely affect human health in a variety of ways that could range from relatively mild allergic reactions, to very serious medical conditions leading to death. It is my duty as the director to make sure this is through and not a rumor from the public, because this a serious issue for our community. The first thing that we will be doing is making sure that the employees are ok. This is something they need to hear from us, be that it is bad news. I would rather talk to my employees than then turn on the News at six and hear it. I would not want them to get it from a website either. I also would not want them hearing it from TV or radio news, also my patients and families need to hear the truth from us as well. I also have to contact a crisis plan because crisis often happens so quickly which means I have to act quickly to work on a plan to talk with organizations without causing any panic to the public. I wouldn’t want the public to hear any information from anyone else, and since I am the Director I feel it’s my responsibility to speak to the public in persons so they understand where the information is coming from. They need to know what we are doing to prevent this crisis from
We need to control the media to provide information on what the public can do to avoid the contamination, and what to do if they are contaminated This is where FEMA and other organizations come in again. We also need to make sure that if the area is contaminated that it is turned off for no further usage. We have also enlisted the help of Red Cross and Salvation Army to help us with providing clean and safe water to the public. There will come a point when we may have to deny media information to protect the public. This is in the best interest of our people so they can remain calm. I will also be communicating within the organization, public, and private sectors so it is imperative that when information is released it is correct information. I need to make sure that Information is also released at the correct time. This will cause less panic to the people of the public. This crisis will also change our security at water collection areas. This will make us more aware to test our water supplies more frequently with new and updated equipment to monitor safeness. I would like to reassure you that our Homeland Security advisors are ready to put new security plans into operation as soon as this is under control and the investigation is complete I know that the media took many opportunities to hurt us in this crisis, they also helped us by getting the information out that