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Harveys Case Study

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Harveys Case Study
About Harveys
Harveys is a furniture retailer part of the Steinhoff International chain. The retailer is among the biggest furniture specialists in the UK. Harveys operates both stores and the online platform, which makes finding the right furniture items for your room easy. In fact, the company was one of the first furniture retailers to start providing customers furniture online. Harveys focused on quality product without forgetting affordable prices. The product are all ready to be delivered and only few might require assembly.
Steinhoff International, the parent company, was founded in 1964 in Germany. It operates a number of furniture stores in the world, including some in Africe.
Sister companies
Some of Harveys sister companies in the UK are Bensons for Beds, Sleepmasters and Cargo.
…show more content…
The standard delivery costs £59 and it includes all the larger furniture items. There is aso the occasional furniture charge which is £25. This refers to the delivery of smaller items such as coffee, lamp console, phone and rest of tables such as these.
As you are ordering large furniture items, it is crucial to measure whether the delivery is possible. Some items come in smaller parts and these are always announced on the product information page. Use the item’s diagonal heights to ensure the product fits through the hallway, doorway and stairway of the building.
Once you place the order, the company will contact you to arrange a suitable delivery time for you. You can see the estimated delivery times as you place the order and after order can track the order online.
You cannot return the products once you have them delivered. If the products are damaged at the point of delivery, you will be provided with a new product.

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