Food and Beverage

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INTRODUCTION
Answer Q1.
This is a brief introduction aiming at a visit to 3 different types of Hospitality organisations (Hotel, Restaurant and Catering organisation) Hotel Novotel London Greenwich is a 4 star hotel in London. The location of this hotel puts guest and its customers close to some popular tourist attraction places, which is ‘The National Maritime Museum, Royal Observatory and the O2 Arena’. Novotel is being run by a group of organisations such as the ‘ACCOR BUSINESS’, etc. Elements Restaurant is a restaurant being run by Novotel and its partners and is within the premises of the Hotel very well organised, volume of business is consistent. Barbican Centre built in 1982 has got more leisure environment, run events, hospitality service and membership clubs and business. The Centre is being run by organisations such as the British Broadcasting Cooperation (BBC), and some more shareholders and also has so many operational services. Answer Q2

Hotel Novotel has got 151 non-smoking rooms, 1 suit and 8 accessible rooms free for fewer than 16 kids sharing their parent’s room, and also pets are accepted which makes the hotel exceptional for animal lovers. It has a service delivery charge to guest or customers room; therefore they have room service for all. There are some facilities such as Wi-Fi/cable and internet access, and ‘Xbox for kids. The Elements restaurant has been divided into three sections for which each one has something similar to the other but very different in service. Children can eat for half price which is up to the age of 12years, when dinning with parents. Most of the customers in the restaurant at the second section are seated and being presented with menus by waiters, that explains it is a table service. Barbican Centre has got its own restaurant, which is fine dining, casual/branded dining or quick service, and by the type of cuisine they predominantly serve, for an example: Chinese or European. These tend to be more expensive restaurant because they offer unique dishes and sometimes more experimental cuisine. The back stage area of Barbican consist of a catering area with an excellent service and innovative menus, dressing/locker room, together with various shower rooms and wheel chair positions located at the rear of the stall, headsets are available to assist people with hearing aid. Answer Q3

DIAGRAM
STRUCTURE OF NOVOTEL HOTEL ORGANISATION

GM
GM

FBM
FBM

AFBM
AFBM
AGM
AGM

HC
HC

B/RSM
B/RSM

FSM
FSM

RHW
RHW

GM: General Manager, AGM: Assistant General Manager, FBM: Food and Beverage Manager, AFBM: Assistant Food and Beverage Manager, HC: Head Chef, B/RSM: Bars/room service Manager, FSM: Food Service Manager, RHW: Restaurant Head Waiter.

ELEMENTS RESTAURANT
MANAGER
MANAGER

SUPERVISOR
SUPERVISOR
BARMAN
BARMAN

FOOD
SERVICE STAFF
FOOD
SERVICE STAFF

WAITERS
WAITERS

BARAICAN CENTRE STRUCTURE

EXECUTIVES
EXECUTIVES

DRECTORS
DRECTORS

EVENTS
EVENTS

CATERING
CATERING
RESTAURANT

RESTAURANT

HEALTH AND SAFETY

HEALTH AND SAFETY

HALLS/STAFF
HALLS/STAFF

Answer Q4
The structure of the staffing requirements of each of my selected organisation is as follows; Looking to the wider picture of the hospitality industry, there are variations in services in a lot of organisations, this is based on the type of commitment the organisation or the establishment is committed to the sale of accommodation, hotel operations, food and beverage services, the hosting of an event or the leisure environment. Groups of people carrying out the work of an organisation or an establishment need to be skilled or unskilled depending on the size, or the framework and its pattern of management, therefore it should be under types of staff for an example, management, management trainees, fulltime, casual, agency etc. Each one has its own pattern of relationships among positions among the members of the organisation. Hotel Novotel being a 4star...
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