Explain The Relationship Between Effective Communication And Professional Relationships With Children And Adults
Effective Communication and Professional Relationships with Children, Young People and Adults
Sarah Haycock-Lewandowski
17/03/2012
A key element of the role of any member of support staff in a school or other education environment, is communication, both with children and adults. Whilst it is important for children to learn cognitive skills, it is equally important that they also learn skills that will allow them to function effectively in society. A significant proportion of the latter can be attributed to effective communication, how individuals cooperate with others, and the relationships built both on a social and professional level. Support staff have a responsibility to act as role models for students, and it is therefore imperative …show more content…
Listening - communication is a two way process. Therefore it is vital that you take time to actively listen to others, in order that they feel their opinions are considered. Active listening means that you hear another opinion but also demonstrate interest by responding appropriately (both verbally and with body language gestures). Listening is fundamental if others are to feel able to confide in you or ask for help/advice. 6. Clarity on Key Points - when giving information or instructions you must be clear, so that others can understand what you have said, or asked of them. Do not assume you have been clear, especially with children who may say they understand even if they don't. Always ask them to repeat back to you what they have need to do, whilst reassuring them that you are not testing them but checking that your instructions were clear. 7. Sense of Humour - Particularly in times of stress or pressure, try to see the funny side of a situation. Not only will it benefit you ( temporarily reducing stress) but also releases tension from any …show more content…
If you are unsure in any way, seek guidance from either the deputy, head teacher or SENCO (if the information relates to SEN).
Confidential information can also be viewed as prejudicial, and it is maybe necessary to reassure individuals (children whom the information relates to, parents, carers or other adults) of the boundaries of sharing such information. You may need to clarify how the information will be used and who will have a right of access., and the obligations those individuals will have in terms of confidentiality. Parental consent is required before confidential information can be shared with other professionals with the exception of information relating to child protection/safety.
Confidentiality cannot be guaranteed in the case of information relating to child protection. Any information relating to child safety, however trivial must be passed on to the schools child protection officer. Safety of the child is paramount, therefore you must never promise a child that information they share with you will be confidential, reassure them they can confide in you but any information which suggests they may be at risk of harm will have to be disclosed. Similarly adults must be made aware that confidentiality cannot be maintained, if they disclose information relating to child
Sarah Haycock-Lewandowski
17/03/2012
A key element of the role of any member of support staff in a school or other education environment, is communication, both with children and adults. Whilst it is important for children to learn cognitive skills, it is equally important that they also learn skills that will allow them to function effectively in society. A significant proportion of the latter can be attributed to effective communication, how individuals cooperate with others, and the relationships built both on a social and professional level. Support staff have a responsibility to act as role models for students, and it is therefore imperative …show more content…
Listening - communication is a two way process. Therefore it is vital that you take time to actively listen to others, in order that they feel their opinions are considered. Active listening means that you hear another opinion but also demonstrate interest by responding appropriately (both verbally and with body language gestures). Listening is fundamental if others are to feel able to confide in you or ask for help/advice. 6. Clarity on Key Points - when giving information or instructions you must be clear, so that others can understand what you have said, or asked of them. Do not assume you have been clear, especially with children who may say they understand even if they don't. Always ask them to repeat back to you what they have need to do, whilst reassuring them that you are not testing them but checking that your instructions were clear. 7. Sense of Humour - Particularly in times of stress or pressure, try to see the funny side of a situation. Not only will it benefit you ( temporarily reducing stress) but also releases tension from any …show more content…
If you are unsure in any way, seek guidance from either the deputy, head teacher or SENCO (if the information relates to SEN).
Confidential information can also be viewed as prejudicial, and it is maybe necessary to reassure individuals (children whom the information relates to, parents, carers or other adults) of the boundaries of sharing such information. You may need to clarify how the information will be used and who will have a right of access., and the obligations those individuals will have in terms of confidentiality. Parental consent is required before confidential information can be shared with other professionals with the exception of information relating to child protection/safety.
Confidentiality cannot be guaranteed in the case of information relating to child protection. Any information relating to child safety, however trivial must be passed on to the schools child protection officer. Safety of the child is paramount, therefore you must never promise a child that information they share with you will be confidential, reassure them they can confide in you but any information which suggests they may be at risk of harm will have to be disclosed. Similarly adults must be made aware that confidentiality cannot be maintained, if they disclose information relating to child