4222-301 Promote communication in health, social care or children’s and young people’s settings Outcome 1
Be able to understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
Identify different reasons why people communicate
• Communication is a tool with which influence can be exercised on others. • Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. • Communication is vital for seeking and providing information. • We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. • Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. • Communication allows ideas to be conveyed clearly and succinctly. • It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We communicate to understand and to be understood.
The communication could be professional (formal), or personal (informal). Socially, communication is very important. We want to make friends with people who will listen to our ideas, and also to keep in contact with those who are close to us (family etc). Talking is often about letting someone else understand your point of view, or about finding common ground between two (or more) differing opinions. Communication satisfies our constant need to relate to others, and have them relate to us. Communication forms the basis of a strong relationship between two people. Its way for us to find a suitable partner, and communication allows us to achieve intimacy. Communication encompasses not just talking (verbal communication), but also body language and other forms of non verbal communication
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