Engm 605 Assignment 1

Sandeep Baroth
Susan Bell
ENGM 605
1. Discuss how either good or poor quality affects you personally as a consumer. For instance, Describe experiences in which expectations were met, exceeded, or not met when you purchased goods or services. Did your experience change your regard for the organization and/or its product? How?
As a consumer I have been using many products and services, where some of them gives me good quality and may not. Now a day’s quality matters for consumer and the companies that provide goods or services as increase in global competition demands all the organizations to give the best quality products and services at best price. Consumers are making decision very carefully before purchasing goods and also looking for product reliability and high quality.
I have two different experiences with the Dell Company as I have two products from Dell one is a basic laptop with a good configuration and the other high end gaming laptop Alienware. The technical support and the other customer support for both the product varies more though they are from same company. The Alienware form Dell is costly when compared to its Dell basic version laptops. The technical service for Alienware met the exceeding expectations whereas the service for normal laptops is just met the expectations the difference I found was the wait time is very high whenever I call for technical assistance for my basic laptop other hand the same company provides good quality service for its high end gaming laptops. Overall I still wanted to go with Dell products as they have long