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Employee Voice
Managing the Changing Employment Relationship

Consider the different methods used to give effective voice to employees and critically evaluate the importance of this to the employment relationship

Due Date: 14/01/2011

Word Count: 3216

The development of the different methods used to engage ‘employee voice’ strongly coincides with the timeline that businesses have endured through in the present/ twentieth century. In the UK in particular, the methods implemented could be correlated to the economic and political climate of the country at that moment in time.
This essay will look at various methods that have been used in the historical and modern context to give employees ‘voice’ which include Voluntarism, Trade Unions (TU’s) and their decline, the Psychological Contract, European Works Councils and Joint Consultation Committees (JCC’s), Informing and Consulting Directive (ICE 2004) and the High Performance Workplace.

First it is important to look at definitions of voice and why it is so important to the employment relationship. An older definition of employee voice is by Hirschman (1970), who states the idea of employee voice being a form of active dissent due to dissatisfaction. This applies rather well at the time this particular academic was writing, as the political and economic climate of the UK at the time was not the most stable. Research has expanded and built on from this, and a definition that is more applicable to modern day employee voice would be “a whole variety of processes and structures which enable, and at times empower, employees directly and indirectly, to contribute to decision-making” (Boxall and Purcell, 2003:162). This definition implies that the ‘stronger’ the voice of employees, the more efficient and productive they will be in the workplace. The employment relationship at the beginning however was not quite as communicative and well recognised.

Voluntarism was the first approach used by the Governments ‘the absence of



References: Benson, J. and Brown, M. (2010) Employee voice: Does Union membership really matter? Human Resource Management Journal, Vol. 20 Issue 1, p80-99. Black, S. and Lynch, L. (2004), “What’s driving the new economy? The benefits of workplace innovation”, The Economic Journal, Vol. 114 No. 493, pp. 97-116. Boxall, P. and Purcell J., (2003), ‘Strategy and Human Resource Management’, Palgrave MacMillan, Basingstoke. Brotherton, C. (2003) ‘Industrial relations and psychology’, in P. Ackers and A. Wilkinson (eds) Understanding Work and Employment: Industrial Relations in Transition, Oxford: Oxford University Press. Butler, P. (2005) "Non-union employee representation: exploring the efficacy of the voice process", Employee Relations, Vol. 27 Iss: 3, pp.272 – 288. Cully, M., Woodland, S., O’Reilly, A., Dix, G., Millward, N., Bryson, A. and Forth, J. (1999), Britain at Work, Routledge, London. Dundon, T., Wilkinson, A., Marchington, M. and Ackers, A., (2004), “The meanings and purpose of employee voice”, The International Journal of Human Resources Management, Vol.15, No.6, pp.1149-1170 . Guest, D. (2007) ‘Human resource management and the worker: towards a new psychological contract?’, in P. Boxall, J. Purcell and P. Wright (eds) Oxford Handbook of Human Resources Management , Oxford: Oxford University Press. Farnham, D., Pimlott, J. (1995), Understanding Industrial Relations, 5th ed., Cassell, London. Freeman, R. and Lazear, E. (1995). ‘An economic analysis of works councils’, in (J. Rogers, and W. Streeck, eds.), Works Councils, pp. 27–52, Chicago, IL: University of Chicago Press. Gilman, M. and Marginson, P. (2002) ‘Negotiating European Works Councils: contours of constrained choice’, Industrial Relations Journal, 37 (5): 473-91 Hall, M Herriot, P. and Pemberton, C. (1995) New Deals: The Revolution in Management Careers, London: Wiley. Hyman, R. (1996) ‘Is there a case for statutory works councils in Britain’, in McColgan, A. (ed.) The Future of Labour Law, London: Cassell, pp. 64-84. Jenkins, Jen; Blyton, Paul, (2008) “Works Councils” from Blyton, Paul; Bacon, N; Fiorito, J; Heery, E, The SAGE handbook of industrial relations pp.346-357, Los Angeles, Calif.: Sage Kelly, J Kersley, B., Alpin, C., Forth, J., Bryson, A., Bewley, H., Dix, G. and Oxenbridge, S. (2005) Inside the Workplace: First findings from the 2004 Employment relations Survey, London: DTI. Laulom, S. (2010) The Flawed Revision of the European Works Council Directive, Industrial Law Journal, Vol. 39, No.2 Marchington, M., Wilkinson, A McCabe, D. and Lewin, D. (1992), “Employee voice, a human resource management perpective”, California Management Review, Spring, pp. 112-23. Sisson, K. (2002), “The information and consultation directive: unnecessary ‘regulation’ or an opportunity to promote ‘partnership’”, Warwick Papers in Industrial Relations, No. 67, Warwick University, Coventry. Towers, B. (1997), The Representation Gap: Change and Reform in the British and American Workplace, Oxford University Press, Oxford.

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