Employee Retention

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Table of Contents
Executive Summary........................................................................................................................ 1 I. Introduction......................................................................................................................... 7 II. How the Research Was Conducted..................................................................................... 8 III. An Industry Profile of the Plastics Sector........................................................................... 9 IV. Workforce Characteristics................................................................................................ 11 V. Best Practices in Retention: a Review of the Literature................................................... 12 1. Compensation and Benefits.......................................................................................... 18 2. Recognition and Rewards............................................................................................. 23 3. Training, Professional Development and Career Planning........................................... 25 4. Recruitment and Orientation......................................................................................... 27 5. Healthy Workplace and Well-being Programs............................................................. 29 6. Work-Life Balance........................................................................................................ 30 7. Job Design and Work Teams........................................................................................ 31 8. Communications and Employee Participation.............................................................. 33 9. Performance Appraisal and Performance Management ............................................... 35 VI. Knowledge Management and Knowledge Transfer......................................................... 37 VII. CASE STUDIES............................................................................................................... 44 Baytech Plastics................................................................................................................ 45 Canadian General-Tower Limited .................................................................................... 50 Huronia Precision Plastics Inc.......................................................................................... 56 Innotech Precision Inc....................................................................................................... 62 Interquisa Canada s.e.c. .................................................................................................... 65 IPEX.................................................................................................................................. 71 Westbridge PET Containers.............................................................................................. 78 VIII.Conclusions and Recommendations: Managing Skills..................................................... 83 Appendix A. Conceptual Framework for the Selection of Best Practices............................... 86 Bibliography ............................................................................................................................. 95 1 Executive Summary

Introduction
The Canadian Plastics Sector Council - Conseil canadien sectoriel des plastiques (CPSC) has identified worker retention/turnover and knowledge transfer as issues critical to the sector’s efforts to meet its anticipated skill needs. The ability of employers to address employment growth as well as replacement of turnover and retirements pose increasing human resource challenges. The CPSC has identified a strong demand, within CPSC and other sector councils, for research which consolidates available ‘best practices’ and solutions for dealing with these issues.

This report - commissioned by the CPSC and...
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