Mba Communication Skills

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Jones 1

Improving Communication Skills in an Organization
Latosha Jones
MBA 701
Dr. Susan Luck
February 10, 2013

Jones 2
February 10, 2013
Latosha Jones
4270 Trexler St.
Salisbury, NC 28147

Dr. Susan Luck
Professor
Pfeiffer University
4701 Park Road
Charlotte, NC 28209

Dear Dr. Luck:
As I continue to grow in the world of business writing and etiquette, I have become more and more intrigued on all that it entails. I would like to praise you for allowing me this opportunity to express my thoughts and recommendations for communication problems that exist in an organization. As an employee in the medical field, I have come to the conclusion that upper management, lower level employees and CEO’s are doomed if they lack communication skills necessary to effectively communicate with their employees. Without these critical elements for employees, communication, stronger working relationships and morale will not improve. For the past 20 years I have worked in the medical field with many levels. I have come up with the synopsis through my journey that many are not properly equipped with the gift of effective communication skills. Although, I have shared my opinions and interests with other co-workers, upper management seems reluctant to address the foregoing problem. I have reviewed various resources in my research including but not limited to: required textbooks, magazine articles, other business texts and real life experiences. After thoroughly researching the need for effective communication in an organization, I am excited to present the recommendations. Sincerely,

Latosha Jones
Enclosure

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Executive Summary
Oftentimes, managers have formal weekly meeting with an agenda. Employees feel compelled to sit mute while managers go over each topic on the agenda. Employees get antsy, don’t ask questions and twiddle their thumbs. It is imperative that employees actively engage in open-floor discussions. The turnover ratio in some organizations is astronomical. Many employees who work closely with one another often times don’t know what the other does, their position in the company; even their names. Open-floor discussions are one type of meeting but are different from formal meetings. There are groups of employees kicking ideas specific to the organization. Ultimately, it leads to goals geared towards progress over production. An effective open-floor discussion is one in which many different ideas and viewpoints are considered and heard. This allows the group of employees to accomplish its purpose or establish a basis for ongoing discussion. It helps employees to collaborate for further contact. Employees can discuss, analyze an issue, create a strategic plan for initiative, or intervention. Life experience and some research have led me to come up with three possible solutions that will improve communication in an organization. The first solution is to implement open-floor discussions to air concerns, become critical thinkers and implement new ways of working. The second solution is to form evening groups and after hour socials in order to build stronger working relationships. The second solution will cost the company very little but still remain within allocated budget. The third solution is to increase employee morale by speaking words of praise, paid time off and other special tactics necessary for employment retention.

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Table of Contents
Letter of transmittal………………………………………………………………….2 Executive Summary………………………………………………………………….3 Proposal……………………………………………………………………………...4 Introduction………………………………………………………….5 Statement of Problem………………………………………………..6 Research and Discussion…………………………………………….9 Recommendations………………………………………………….12 Conclusion.........................................................................................15 References………………………………………………………………………….16

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Improving Communication Skills in an Organization
I Introduction
Communication is...
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