Employee Attitudes and Job Satisfaction

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Assignment on: Employee Attitudes and Job Satisfaction

Done by: T.K. Cédric Wan Wing Kai(081461)

Cohort: BSc (Hons) Human Resource Management 09 Part Time

Table of Contents
Introduction……………………………………………………………………………………………………..3 Employee Attitude……………………………………………………………………………………………4 * Features of Attitudes………………………………………………………………………………………………………….4 Attitudes, Opinions and Beliefs……………………………………………………………………….5 Factors in Attitude formation………………………………………………………………………...6 Methods of Attitude change…………………………………………………………………………….6 Values and attitudes……………………………………………………………………………………….7 Values and Behavior……………………………………………………………………………………….7 Attitude of employees towards the organization…………………………………………..8 Job Satisfaction………………………………………………………………………………………………9 Job Design………………………………………………………………………………………………………9 Models of Job Satisfaction……………………………………………………………………………..9 * Affect Theory………………………………………………………………………………………9 * Dispositional Theory……………………………………………………………………………………………………….10 * Two-Factor Theory…………………………………………………………………………………………………………10 Measuring Job Satisfaction………………………………………………………………………….11 Superior-Subordinate Communication……………………………………………………….11 Relationships and Practical implications…………………………………………………..12 Employee Attitudes in Relation to Job Satisfaction………………………………….12 References………………………………………………………………………………………………...13

“Job satisfaction is an attitude, but researches should clearly distinguish between cognitive evaluation which are emotions, beliefs and behaviors”, Weiss(2002) Introduction:
The way one is satisfied with one’s job depends on many factors. Both internal and external factors affect the attitudes of employees which lead to satisfaction or dissatisfaction in one’s job. What makes employees happy? Are they more productive when happy or less productive when happy? What are the causes of employee attitudes? What is the impact of positive and negative job satisfaction on the employees? How to influence employee attitudes? All those questions are going to be answered in this study of Attitudes and Job Satisfaction. People have their own beliefs, norms and views. Due to this, employees will not always behave in the same way as they are not the same, even though they may be performing the same job at a same given level. Job satisfaction is referred to how much an employee is satisfied and happy with his or her job. The happier people are with their job, the more satisfied they are said to be.

Employee Attitude:
As it has been briefly stated in the introduction, employees have attitudes or point of views about different aspects of their jobs, their career and the organization in which they work.

Allport defines attitude as follows:
“Attitude is a mental and neural state of readiness organized through experience, exerting a directive or dynamic influence upon the individual’s response to all objects and situations with which it is related”

Features of attitude:
* Attitudes affect an individual’s behavior making him ready to respond either favorably or unfavorably to things in his environment.

* Attitudes are acquired through a learning process over a period of time. It is a never-ending process that starts from childhood throughout the life of a person.

* Attitudes cannot be seen with the naked eyes because they are psychological phenomenon which cannot be observed directly. They can be examined by observing the behavior of an individual.

* Attitudes are pervasive and every individual has some kind of attitude towards objects in his surroundings. In fact, attitudes are forced in the socialization process and may relate to anything in his environment.

Attitude, Opinion and Belief:
An opinion is in general one’s judgmental expression of a particular set of facts, an evaluation of the circumstances presented to him. Thurstone defines opinion as ‘a response to a specifically limited stimulus, but the response is certainly influenced by the...
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