Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments Benefits of CRM
Use of CRM company will gain some importance are as-
* Quality and efficiency
* Decreased costs
* Decision support
* Enterprise agility
* Emirates. The Finest in the Sky
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* When was the last time you did something for the first time? Fly Emirates. * Fly Emirates. Keep Discovering
History of EMIRATES AIRLINES
During the mid-1980s, Gulf Air began to cut back its services to Dubai as it was concerned it was providing regional feeder flights for other carriers. As a result Emirates was conceived in March 1985 with backing from Dubai's royal family, and was required to operate independent of government subsidies, apart from US$10 million in start-up capital. Emirates leased a new Boeing 737-300, as well as an Airbus 300B4-200, both from Pakistan International Airlines which were returned in 1987. The Royal Family's Dubai Royal Air Wing also provided the airline two used Boeing 727-200/Advs. The airline's first flight, flight EK600, was Dubai–Karachi on 25 October 1985. Flights to Bombay (now Mumbai) and New Delhi were launched by the year's end. Maurice Flanagan, who previously worked at British Airways, Gulf Air, and BOAC and at the time was overseeing Data, was appointed chief executive officer of the new airline. To honor his services for aviation, in 2000, Flanagan was made CBE in the Queen's Birthday Honor List. He would be joined at the airline by Sheikh Ahmed bin Saeed Al Maktoum (as chairman) and now-Emirates president Tim Clark. Current chairman Sheikh Ahmed bin Saeed Al Maktoum has since inherited the role of CEO, as Sir Maurice Flanagan became the carrier's executive vice-chairman. Emirates became profitable within its first nine months. During its first year, it carried about 260,000 passengers and 10,000 tons of freight. To highlight the airline's early success, Gulf Air, during Emirates' first year of operations, suffered a 30% drop in profits, and a loss the following year. By 1986, the airline was adding new destinations such as Colombo, Dhaka, Amman and Cairo to its route network. On 3 July, Emirates received its first bought aircraft, an Airbus A310 (registration A6-EKA), and with two examples, launched daily non-stop services to London Gatwick on 6 July 1987. The airline in 1987 added Frankfurt via Istanbul, and Malé (Maldives). This was followed by an expansion into the Far East market in 1989, with flights to Bangkok, Manila and Singapore, and Hong Kong in 1991.During the first decade of operations, Emirates recorded strong growths averaging 30%.This was despite the lack of a regional network, as its main competitor Gulf Air dominated traffic in the region.
Does Emirates have check-in online?
Yes, Emirates' online check-in allows you to check in 2-24 hours before your flight departs. After you check in online, you will still need to pick up your boarding pass at the airport. To check in for your Emirates flight, go to www.emirates.com, click on the "Plan & Book" tab, and then select "Check In Online."
Can I use check in if I have bags to check?
Yes, but will have to drop your bags at an Emirates Online Desk at the airport before the cut-off time. When...