Nowadays the concept of quality management is emerged as a significant business practice that everyone wants to adopt in concern to his or her business operations for making them more effective and customer-oriented. By adopting quality management, “companies have become able to ensure quality in their products and services,” (The Importance of Quality Management, 2010). A number of quality management programs are available to entrepreneurs like Six Sigma, Theory of Constraints, and Total Quality Management.
Even though the approach to resolving quality issues differ with the different quality management programs but the goal of every “business remains the same to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations,” (The Importance of Quality Management, 2010). This business practice of quality management is significant to companies for a number of reasons.
In this paper, the concept of quality management will be discussed in terms of its effect on two different organizations among which one operates in domestic market and another in international market. The companies chosen to manifest the effects of quality management are American Airlines that operate domestically and Lufthansa Airlines that operates globally.
Process Similar in American Airlines and Lufthansa
Both the American Airlines and Lufthansa are the most well-known airline companies in the industry. Both the companies are performing exceptionally doing well in regard to improving the business operations and services. An extensive process, which is identical in both the selected companies, is the application of Total Quality Management for operational superiority and improving services. Both the companies apply TQM in the service management in the following manner:
1. Both the companies assume a quality control program for building a...