Quality Management Organizations
The American automobile industry chose to benchmark from the Japanese industry after they saw that they had gained the competitive advantage with better quality products. They did not understand the quality management concept and was not interested in using statistics for continual improvement. Edward Deming, an American citizen, was sent to Japan and taught his quality management concept using his 14 points for management approach because he believed that poor quality is based on poor management. There have been other fathers of quality since the Deming era, to name a few, Juran, Ishikawa, Crosby, and Feigenbaum. Each adds their own unique beliefs in how to produce quality products and services and continually garner customer satisfaction. This paper will address two quality management organizations that would positively enhance the implementation of a quality program.
A company with a successful quality management program in the United States, who considered a model for quality management, can possibly earn the Malcolm Baldrige National Quality Award. It is a prestigious award that is open to small and large business in the manufacturing, health care, education, and service sectors (Foster, 2007). Consequently, they have their own quality management organization that is a national public-private partnership that is dedicated to performance excellence by raising organization awareness about the importance of performance excellence. They provide organizational assessment tools and criteria, educate leaders in business about how to become a best-in-class organization, to include recognize efforts with Presidential awards (http://www.nist.gov/baldrige/about/index.cfm). This organization could significantly help companies to improve their quality management program because they can provide the actual criteria for excellence. Most companies want to be the lead in the market place and gain the competitive advantage in profit and...
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