Effective communication is the process of transferring information or thoughts to someone or a group of people by way of speaking, writing or body language. According to “Livestron.com” (2014), “Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information” (para. 1). It is important that the person receiving the information be able to clearly and concisely understand the information from the sender. The most effective and ineffective techniques for sharing information, techniques that can be applied or modified in a health care work environment and ways in which technology may affect these processes will be discussed in this paper. Effective Communication Techniques
Effective communication begins with encoding, or being able to clearly and concisely relay the message so that the receiver will be able to decode the message. Another important part of effective communication is making sure the receiver properly understands the message that was being sent. When considering the context of the communication it improves the effectiveness. Context includes age, religion, sexual orientation and intellectual abilities of the receiver. Body language, or non-verbal communication includes eye contact, facial expressions, posture and position of the hands and arms. When body language is consistent with verbal content it improves understanding, and when body language is inconsistent with verbal content it creates confusion about the message. Emotions can interfere with effective communication. For example: messages maybe negatively affected if the sender is angry.
While working in community mental health industry, an individual will be faced with constant changes in the way they communicate with each other, whether it be with the psychiatrist, counselor, patient,...
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