Unit 501 Use and Develop Systems That Promote Communication

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1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of massive importance. I have a role of great responsibility dealing with service users and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within our care home together.

1.2 Explain how to support effective communication within own job role

We communicate as much or maybe more through body language as we do with words. This includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication.

1.3 Analyse the barriers and challenges to communication within own job role

Always ensure that they can see your face, that you speak slowly and clearly and you speak to them in a way that you would like to be spoken to yourself.

Obviously you will know of any impediments (hearing/sight etc.) so assuming you are dealing with an elderly person with adequate sight and hearing then it is just a case of the same sort of communication skills that you would use with anyone.

When you ask a question - WAIT for the answer, even if it might take a little longer to come than you would like.

If there is no objection - it is usually quite reassuring for an elderly person for you to perhaps rest your hand on...
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