Duty of Care

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Unit SHC24duty of care Denise Keable

Outcome 1

1.1duty of care n. a requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person's actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed in a lawsuit for negligence. Taken from The Free Dictionary by Farlex

2. I need to ensure that I take into consideration individuals care plans, policies & procedure whilst providing a person centered approach, for example: A service user I assist with personal care has the process written in his care plan, if I or other members of staff do not comply with this, or he doesn’t wish to comply, we would need to speak with him, offer alternatives discuss the matter at a full staff team & if this impasse continued leading to a serious matter i.e. skin breakdown it may need to be raised further with C.T.A.L.D.

Outcome 2Denise Keable

2.1 & 2.2

I recently escorted an adult service user to A & E in the company of her parents. She should have received her evening meds at 8pm but because she wasn’t able to sit up & suffers from Dysphasia she wasn’t able to take it on time. I informed the hospital staff that she needed her medication which I was carrying & that as more than an hour had lapsed a Dr would need to authorize it.

The hospital would not administer the meds & asked her parents to do so but they explained they weren’t responsible for her that she resided in a residential home. They sent a Dr to write up the meds, then there was a delay in finding a nurse to oversee the dispensing of the medication & I administered the meds.

This situation caused consternation for all parties; the service user was unable to decide for herself (Mental Capacity Act) the parents that had no legal rights & myself...
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