Dsmac: Advancing Crusher Service Level Persistently in 2013

Topics: Customer service, Manufacturing, Customer Pages: 2 (392 words) Published: January 16, 2013
With the increasing importance of service level, DSMAC decides to unremittingly customer servicelevel in 2013, and set the customer service on the more important position.

According to the data statistics from crushing machinery industry, the mining machinery encountered great economic impact in 2012 and most enterprises of sand machinery as well as building machinery faced with the production unsaturated state. However, DSMAC succeed on 2012 operation target, and the sales volume is 26% higher than that of 2011. This is attributed to DSMAC’s high concentration on customer service.

DSMAC adheres to the cultural concept of “Treasure our clients, bring them wealth and happiness!” and dedicates on pre-sale design, sale tracking and after-sale guideline. Besides, there are a whole service network ranging most provinces of China and more than 20 countries and regions all over the world. We would respond to you within 48 hours no matter where you are. Our service team of 35 workers has rich experience on maintenance and debugging technique and the service scope includes product design, onsite investigation, equipment installation, maintenance, etc. What is to mention is that we also can provide the service on crusher spare parts which is made of advanced wear-resisting materials.

On the competitive market, the product quality is important, but the detailed service is increasingly becoming the competitive core in the customer-centered marketing era. So DSMAC puts customer satisfaction first and pays more attention to the details, supplying the idealcrusher equipment and sandstone production line. For example, DSMAC can make the reasonable installation steps, arrange experienced installation engineer, and complete installation tools. As for the after-sale service, the added service of crusher spare part discount, free technology consultation and equipment maintenance, etc. can resolve customers’ problems such as equipment later maintenance, spare parts and...
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