Like many companies, Digi salespeople relied on
homegrown processes to manage customer.
These methods led to common problems associated
with sales information that is not centralized.
Digi faced challenges understanding the status
of opportunities, inputting data manually into multiple
systems, tracking proposal approval status
and lines activation status, and tracking the
success of marketing campaigns.
“Management did not have a complete view of
what was going on in the sales cycle,” said
Christian Schutt, Head of Operations at Digi.
“We needed real-time visibility into what was
happening with accounts and better sharing of
information to make sure our sales teams were
on the same page.
DiGi is a leading mobile communications company
providing a comprehensive range of affordable, convenient and easy to use wireless services to simplify and enrich the lives of its customers. We create value for our customers by selecting the most appropriate cutting edge technology so that they benefit from products and services that give them choice, convenience and control.
We have an established presence as a leader in voice and data prepaid services with a number of firsts that have set industry benchmarks for creativity and innovation. These services are offered under the DiGi Prepaid brand name. Our postpaid service under the DiGi Postpaid brand name delivers high quality voice as well as value-added mobile content and data services to both individual and corporate customers.
We aspire to be the Industry Shaper by taking leadership positions through series of innovative value propositions, simplicity and excellent execution http://www.digi.com.my/aboutdigi/corporate/easyabt_coview_intro.do Opportunity
With the strength that Digi had in their businesses and products, they can create a lot of opportunity from the existing strength by improving their weaknesses. Since their focus on future...