To start out any successful project there needs to be clear and attainable goals to work towards. So to begin this class I set 3 goals that I wanted to achieve or become more knowledgeable about by the end of this class. It was a little heard at first due to I had not given much thought to what kind of manager I was or if there was anything that I needed to make improvements on. As I pondered what I wanted to do better I ended up settling on the following as my top three goals. First goal was to develop a better focus and ability to communicate to those around me. This is one that I can not only use in the workplace I can also carry this over into my personal life. My second goal was one that I knew I needed to be more focused on at work and that is eliminating my time stressors through better time management of my projects. I know with my job I can become overloaded with projects that all need done yesterday, so being able to learn to step back and evaluate my projects with the time I have available I hoped to find a better solution to relieving some of my stressors. My third and final goal I focused on was becoming a manager that did a better job of empowering those I manage and work with. I know that my current practice of delegating is not good because I worry about the quality of work that is being done. When I show my doubts about the work then I am not empowering my employees to feel confidence in their job. These three goals I am hoping has given me the direction I need to fine tune my management skills so I can be better at my job, which allows my employees to be better at theirs.
When I was working on my Bachelors in Business Management some 15 years ago I did a thesis paper on how important communication was in the workplace. During that time the tools to communicate was fewer and seemed to be a lot less complicated. E-mail was just in the early stages and cell phones were just used when necessary. You might think that communication was a lot simpler then, but I don't know if you could say it was simpler, but it had different challenges. Communication is still important and I have seen where the lack of it has drastically crippled projects and halted the progress of ideas.
When looking at my first goal of developing better communication I first needed to ask myself what communication means. In relation to developing communication as a manager our text book referred to it as supportive communication. The books definition is, “Supportive communication seeks to preserve or enhance a positive relationship between you and another person while still addressing a problem, giving negative feedback, or tackling a difficult issue”. (Whetten & Cameron, 2011 p. 242).
My goal of being a supportive communicator is not merely to be liked by other people or to be judged as a nice person. It is to make sure that I am able to relay the information that is needed to complete the job at hand. Our book talked about the eight attributes of a supportive communicator and I see these as a great way of highlighting quick reminders as to what my focus should be. Being congruent, not incongruent is...