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High Performance Management

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High Performance Management
MGMT 489 High Performance Management Dr. BEN MAHDAVIAN Office Hours : MON-Wed 4:10 – 6:10
Phone: (323) 343-2890 (SIMP.724) Email: ben13311@sbcglobal.net
Web Site: http://groups.yahoo.com/group/management489

Instructor’s biography:
Dr. Ben Mahdavian holds M.B.A. degree in finance and doctorate degree in Public Administration. In his early career, he worked as Vice President of Finance for Don Baxter Laboratories. He was then promoted to the Board of Director as Chairman of the Board of Don Baxter Laboratories. He is presently working in California State University, Los Angeles in Department of Management as an Assistant Professor, and also operating his own business as Financial and Management Consultant and also practicing in the field of Accounting, Real Estate and Mortgages.
Text: Quinn, R. E., Faerman, S. R., Thompson, M. P., & McGrath, M. R. (2011). Becoming Master Manager: A Competency Framework (5th Ed.). John Wiley & Sons.
Materials needed: Four Scantron sheets per student; copy skills assessment form
The purpose of this course is to develop a range of behavioral competencies required by managers in all types of organizations. Drawing on theoretical perspectives and research evidence for the various managerial roles in organizations, students will develop specific management skills such as giving feedback, effective listening and communicating, managing conflict, negotiation, and customer service. The course requires extensive student participation, which will include observational learning through behavioral modeling, self and other assessments, live and video-recorded individual and group demonstrations of management skills, individual and group feedback. Also, students will assess their own skills and competencies and propose strategies for improvement. The conceptual and behavioral aspects of management and leadership will be emphasized in reading assignments. Learning Objectives
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