BUS 660: Contemporary Issues in Organization Leadership
The aim of this report is to resolve questions from the case on UPS victorious leadership skills and the career of Jovita Carranza (Hughes, Ginnett, & Curphy, 2012).
1. What are the major skills Jovita Carranza has demonstrated in her career with UPS that have made her a successful leader?
The major skills demonstrated by Carranza in her career with UPS that made her a successful leader included:
1. Excellent work ethics
2. Eagerness to face new challenges she took all the opportunities that came her way.
3. Teamwork skills
After 30 years of experience with UPS, Carranza is happiest with her teamwork, communication skills and human …show more content…
With about 30 years of work experience at UPS, Carranza finds her teamwork, communication and human resource development as her highest achievements.
Non-authoritarian
Carranza directs through communication and has a belief that creativity at UPS is developed by the UPS work environment and its employees. Leadership is more of a mutual communication than a senior party rule and Carranza personifies as the most effective non-authoritarian leader who manages to get the best of her abilities and her workers as well and brings out the best work culture and excellent customer care possible.
Uniform brilliant performance
Carranza’s evolutionary successes got her promotions by UPS to become the president of America’s region and then to become the Vice President of UPS air operations.
Determination
Carranza displays excellent work ethics and a strong loyalty to UPS. She was willing to benefit herself from any opportunity that UPS had to offer her. UPS also showed a responsibility towards her and all their employees by consistent teaching and