[Street Address], [City, ST ZIP Code]
CUSTOMER SERVICE PROFESSIONAL
Synopsis of Achievements
More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. Ability to train, motivate, and supervise customer service
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Increased customer retention by 19%, from 72% to 91%.
Reactivated 9 key accounts ($253K/year), utilizing
persuasion/mediation skills .
Proactive planning led to notable increase in morale in all
Created customer satisfaction survey, drastically reducing potential problems.
W ide World Importers , N ewport, RI
Customer Service Representative
Work with 28 sales professionals covering 2 states
(Rhode Island and Connecticut), responsible for more
than 3,800 individual and corporate accounts.
Support sales reps in opening new accounts and
upgrading existing service.
Quickly and effectively solve customer challenges .
Maintain quality control/satisfaction records,
constantly seeking new ways to improve customer
M ichael Sean Ray , Public Speaker, N ewport, RI
Worked with nationally acclaimed trainer and public
speaker in booking programs. Work entailed heavy coldcanvassing, working with speakers bureaus, and following up on referrals.