Customer Service Cv Template

Topics: Customer service, Microsoft, Problem solving Pages: 3 (318 words) Published: April 8, 2013
[Your Name]
[Street Address], [City, ST ZIP Code]


Synopsis of Achievements


More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. Ability to train, motivate, and supervise customer service
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Increased customer retention by 19%, from 72% to 91%.
Reactivated 9 key accounts ($253K/year), utilizing
persuasion/mediation skills .
Proactive planning led to notable increase in morale in all
Created customer satisfaction survey, drastically reducing potential problems.

W ide World Importers , N ewport, RI

1995 Present

Customer Service Representative
 Work with 28 sales professionals covering 2 states
(Rhode Island and Connecticut), responsible for more
than 3,800 individual and corporate accounts.
 Support sales reps in opening new accounts and
upgrading existing service.
 Quickly and effectively solve customer challenges .
 Maintain quality control/satisfaction records,
constantly seeking new ways to improve customer
M ichael Sean Ray , Public Speaker, N ewport, RI
Client Support
 Worked with nationally acclaimed trainer and public
speaker in booking programs. Work entailed heavy coldcanvassing, working with speakers bureaus, and following up on referrals.
 Instrumental in...
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